4 Operator

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6.2K Posts

March 9th, 2022 02:00

Welcome to the Dell Community    @cooljhon 

To better assist you, the members and I need the exact model number of your laptop/desktop???

  1. Go into your BIOS.

Power-on the system and start tapping the F2 key to enter System Setup.

  1. In Windows:

Hold down the” Windows “key and tap the “R “key.

Then type msinfo32 and hit enter.

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

1 Rookie

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10 Posts

March 9th, 2022 03:00

What do I do next

1 Rookie

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10 Posts

March 9th, 2022 03:00

also i reset the device before and that's when the touchscreen stopped working before i thought it was a good idea to uninstall it

4 Operator

 • 

6.2K Posts

March 9th, 2022 04:00

@cooljhon 

What is the exact model number???

Not the series but the exact model number.

Regards,

U2

1 Rookie

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10 Posts

March 9th, 2022 08:00

Hi, i was doing some stuff and restored the touchscreen but i discovered that the screen being broken affected the touch screen but not the screen, so only half of it is working

 

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