5 Posts

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July 5th, 2021 07:00

Inspirion 17 5770 memory & performance

Can someone explain this memory config?  Numbers don't make sense.

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 14.2 GB
Available Physical Memory 8.44 GB
Total Virtual Memory 16.8 GB
Available Virtual Memory 9.17 GB
Page File Space 2.64 GB

Also, Performance on this laptop has been VERY poor from the time I bought it.  Often the Disk drive is at 100% and I tried everything possible to resolve this.  App launches are VERY slow. Boot time is awful, etc...

Thank you for any thoughts and/or suggestions.

 

6 Operator

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July 6th, 2021 06:00

- HD is a Seagate 2TB 5400, 1.6 TB free 

- I am very suspicious Dell is running an app in the background "somewhere" that I can't see.

-------------------------------------------------------

Dell Support Assist is a very good program that install drivers, applications and firmware for computer. It also check the hardware within computer and does many other good stuff however, it sometimes will cause problems for the computer - see video in link below):

Dell XPS and Inspiron stutter and freezing FIX - YouTube

Anyway, 5400 RPM is a budget hard drive and is consider the slowest hard drive in this modern day times.

As Ieee488 suggested, you would get better performance with a solid state drive. According to the storage specification for the Inspiron 5770, the supported SSD are:

- M.2 SATA SSD

- M.2 NVMe SSD

The supported maximum configuration:

- M.2 SATA SSD: Up to 256 GB

- M.2 NVMe SSD: Up to 512 GB

Support for Inspiron 5770 | Documentation | Dell US

Most people purchase their SSD from Dell com, Crucial com or Parts People com.

Please view the computer manual (Documentation) and video in link below for SSD installation. I believe you will find it to be easy to do. Thanks you for the update.

Dell Inspiron 17-5770 (P35E001) M.2 SSD How-To Video Tutorial - YouTube

 

 

6 Operator

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July 5th, 2021 08:00

You have 16 GB of RAM.

It looks like it came with 2TB mechanical hard drive 5400 rpm.

You'd get better performance with a SSD.

6 Operator

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July 5th, 2021 09:00

What type of drive is in the computer? Hard drive or solid state drive? Some computer have both drives. 

If you don't know, check in device manager. Type device manager in search box, expand Disk Drives, you should now be able to see all drives listed for the computer. Please list.

How to Check the System Configuration on Your Dell System | Dell US

It's a good idea to update drive or drives in device manager. Just right click the drive, select Update.  Hopefully this will help with 100% disk problem.

In meantime, run Dell Diagnostic tool on the computer to check hard drive and the other hardware within computer.

You could do this by following steps below:

1. Power off system

2. Power on system. quickly start tapping F12 key key until you see One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code.

How to Troubleshoot Slow Performance Issues | Dell US

Edit Article:

Capture.PNG

 

5 Posts

July 5th, 2021 13:00

HD is a Seagate 2TB 5400, 1.6 TB free 

I did run malware & virus scan. None found 

Did run a 3rd party disk diag with no errors found. As you suggested, I will run the dell HD diagnostics to see if same results.

This laptop has been a terrible performer since new. Very frustrating.   I am pretty savvy on computers and I've done every tune-up I can think of but nothing helped.  Reviewed all the startup programs and didn't see any suspicious apps there.  Norton, SmartByteTelemenetry and  MS Edge are the main culprits for high disk activity. 

I am very suspicious Dell is running an app in the background "somewhere" that I can't see. Of course contacting Dell was worthless. 

So that's where I am at....Thank you for your thoughts and suggestions. 

 

 

6 Operator

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6.2K Posts

July 6th, 2021 09:00

Welcome to the Dell Community @Chess1201 

Let me see if I can help you with your original question.


@Chess1201 wrote:

Can someone explain this memory config?  Numbers don't make sense.

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 14.2 GB
Available Physical Memory 8.44 GB
Total Virtual Memory 16.8 GB
Available Virtual Memory 9.17 GB
Page File Space 2.64 GB






 This my configuration:

Memory Config.PNG

1. Total memory installed.

2. Total memory, less any set aside for graphics.

1 & 2 should not change.

3, 4, 5 & 6 will change depending on how much "Virtual Memory" is set.

There are 4 options, I use " Custom Size"

Vmem#6.JPG

After the VM is set only 3&5 should vary depending on the number of process that are running.

The more audio, videos, games, Windows you have running/open the more VM you want.

Best regards,

U2

6 Operator

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6.2K Posts

July 6th, 2021 12:00

@ieee488 

Did the OP give you authorization to accept a solution???

Don't you think it should be left up to the OP to accept the solution???

Best regards,

U2

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