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Inspirion 5570, Windows10 display black after Intel UHD 620 driver install
Hi.
Windows 10, fresh install (ms iso, dell os recovery iso), used drivers from dell website and from intel/windows update - the issue is the same - after installing Intel UHD Graphics 620 driver the laptop display goes black (sound of disconnected device) and it stays like that. When I plug monitor on HDMI it display windows desktop (cannot switch).
The only time when laptop screen works is on default windows graphic driver and in safe mode.
EDIT: more info about issue
- Tried Windows 10 from 1709 to 1909 (same issue there)
- BIOS newest from site (version 1.2.3)
- under Linux it works (nothing strange here)
- for testing purposes tried Windows 8.1 (but no drivers were available)
suppNeed
5 Posts
0
March 26th, 2020 04:00
Thanks, just replied to it - I've posted before went offline.
EDIT: private message to inform that system warranty was over (checked it before posting), well no surprise here
DELL-Cares
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25.1K Posts
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March 26th, 2020 04:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
nyc10036
5.6K Posts
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March 26th, 2020 07:00
Google for Dell's drivers install order document following clean installation of Windows.
suppNeed
5 Posts
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March 26th, 2020 09:00
Thanks for the tip - but already tried that - still display goes black.
nyc10036
5.6K Posts
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March 26th, 2020 09:00
Tried what?
Googling?
suppNeed
5 Posts
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March 26th, 2020 09:00
installing in order (all orders tbh, was trying to fix this for few days now) - didn't help
suppNeed
5 Posts
0
April 9th, 2020 09:00
Looks like time to switch to other manufacturer.