Unsolved
2 Posts
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1494
Inspiron 14 5490, freezing
I'm facing screen freezing from past 2 days. It's getting struck even during operation just few seconds after turning on.
Unsolved
2 Posts
0
1494
I'm facing screen freezing from past 2 days. It's getting struck even during operation just few seconds after turning on.
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JOcean
9 Legend
9 Legend
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12.2K Posts
0
January 31st, 2020 15:00
Run a diagnostics (F12 at the Dell splash screen) and watch for any HDD or SSD errors.
Abhishekjp
2 Posts
0
January 31st, 2020 16:00
No errors.
DELL-Cares
Moderator
Moderator
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25.7K Posts
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January 31st, 2020 17:00
Hi,
I have replied to you via a private note.
DELL-Gautam M
Social Media Support
#IWork4Dell
Abhi33
1 Message
0
June 11th, 2020 21:00
Hi,
I am facing the same problem. Ran the diagnostics at startup no errors.
Dell Power Management Lite app. "Adaptive" (which seemed to be the default option for me), changed to "Primarily AC use"
Still getting the problem of screen hang. Very irritating.
AdrianG001
4 Operator
4 Operator
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4K Posts
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June 12th, 2020 04:00
Freezing issues can be difficult to troubleshoot and diagnose. Please try running a systems diagnostics by pressing F12 at startup or by running Dell Support Assist. Make a note of any error messages and contact tech support for further troubleshooting and possible resolution.
sashank008
1 Message
0
July 10th, 2020 21:00
i have been facing the same issue. tried everything, ran all diagnostics, but the problem still persists, this is very annoying as even the dell tech support is unable to fix the issue