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4328

February 25th, 2018 20:00

Inspiron 15 - 1500 series

The computer has been flashing horizontal lines for about a week and today I ran diagnostics on it up at the Dell site everything came back OK. Tonight I go to turn it on and it will not boot up. I have all the warranty's that I purchased up until December 2019. I only bought the computer from Dell just 14 months ago. I can't find anywhere to contact somebody about my warranty or my computer issues

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3.4K Posts

February 25th, 2018 20:00

Thank you for your message. I will be glad to assist you on this.

 

What happen when you start the computer? Do you get any error message or does it loop with the booting screen?

 

Has there been any recent software changes like installing a new game, anti-virus or Windows updates?

 

Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB

 

Please click on the message tab next your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

4 Posts

February 25th, 2018 20:00

4 Posts

February 25th, 2018 20:00

It has been flashing horizontal lines occasionly over the last few weeks sometimes blurring out completely. So today I ran all of the diagnostics off of the Dell site including what you sent me and everything came back normal and working. So I left to have dinner came back tried to boot the computer and there's nothing on the screen at all so I basically can't do anything I can't see a mouse I can't see anything besides the little light on the power button and I have power that on and off a couple of times.
***I meant to say I can't see a pointer, also I have not done anything new on it lately besides using my photo shop which has been giving me trouble loding photos as well.

4 Posts

February 25th, 2018 21:00

I cant see where there is a message button next to my avatar to get you the information you requested. Is there an email?
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