Inspiron 15-3565 boot loop

Also should add that I did Flash the BIOS from 1.7.0 to 1.10.0 somewhere between trying to reinstall Windows. 

Welcome to the Dell Community @dmobin 

Power-on and start tapping the ( f12 ) key.

Run the Dell diagnostic and post the results.

Best regards,

U2

Thanks for the welcome - I ran the diagnostic (both the short one and the longer one that fully checks the memory) and every piece of hardware passed. I have two Inspiron 15-3565s (bought for my kids in 2018 when they started HS) so I'm going to pull the HDD from the one that works and put it in the bad one and see if that resolves, if anything it will at least confirm or eliminate the HDD as an issue.  

So I swapped HDDs between the two laptops I have, both same Inspiron-15 3565. The one in the computer that just keeps looping at the Dell logo at startup booted up just fine in the good laptop. The HDD from the good laptop booted up just fine in the laptop that had the startup looping issue. So now I'm at a loss since it seems the HDD is not the issue. I've gone ahead and ordered a new HDD anyway and will try to install that and see if I can install Windows OS. 

@dmobin 

In the BIOS check the "SATA Configuration"

Make sure it is the same on the looping laptop as the one you know is good.

Regards,

U2

Just got back to work on it today. I went ahead and replaced the HDD with a SSD and now I can't get either Windows 10 based on the MS Create Media tool or the Dell USB Recovery tool to run. Running windows in UEFI Boot Mode, Secure Boot Mode On doesn't work neither does running it in Legacy Boot Mode, Secure Boot Off. Legacy Boot Mode starts to look like Windows will run (windows logo shows up) but then just sits there and never runs anything (let it sit on that for 30 minutes). Have tried to run the Dell USB Recovery in every configuration of boot mode and they just sit at the Dell logo and go no further. I've seen You Tube video of Dell Latitude 3000 series SSD upgrade and its just replace the HDD, boot to a USB and install windows. It's frustrating to say the least. Maybe just cut losses and buy a new laptop at this point.  

I re-ran diagnostics again and everything passed. Here are the results:

ImageBase: 0xDC65F000
EPSA Build 4304.14 UEFI ROM, Service Tag: C5JV7L2, Node: 0, SystemID: 078E, BIOS: 1.10.1

Starting PSA Main.

[ Cables ]
Motherboard PPID = CNInspirWSC0083T02A4A00
Platform SSID = 078E
LCD Cable = Installed
Wireless Switch = Off
Wireless LAN = Installed
Bluetooth = Installed

[ PCIe ]
PCIe Physical Slots = 0

[ LCD/Display Panel ]
Horizontal resolution = 1024 pixels
Vertical resolution = 768 pixels
Bits per pixel = 32
EDID Length = 128 bytes
LCD Panel supports BIST = Yes

[ Speaker ]
Beep Generator = Speaker/Buzzer

[ Storage ]
Hard Drive 0-0-0
OEM: ATA, product: WDC WDS500G2B0A-00SM50, revision: 415000WD,
S/N: 2043A0805966, type: SATA SSD, size: 500 GB 2.5"
CDROM Drive 0-0-0
OEM: HL-DT-ST, product: DVD+-RW GU90N, revision: A1C3,
S/N: KZQI1SE1836, type: ATAPI

[ Boot ]
BootPath = MBR of Hard Drive 0-0-0

[ USB ]
USB Hub = 0438:7900
Integrated Webcam = 1BCF:28C0
Manufacturer = CN0F08KGLOG0082QBB0HA02
USB2.0-CRW = 0BDA:0129
Manufacturer = Generic
Serial Number = 20100201396000000
Wireless Cntrlr = 0CF3:E005
Cruzer = 0781:5530
Manufacturer = SanDisk
Serial Number = 20042204910F42E25744

[ Network ]
Driver Realtek UEFI UNDI Driver, Version 00002038
Network 1, Realtek PCIe FE Family Controller, PCI Tag: 1400

[ Video ]
STONEY,
Memory Size 3.0 MB, Address: 0xE0000000

[ Battery ]

Primary Battery
ChargeCycles = 125
Temperature = 24C
Voltage = 16721mV
Current = 0mA
RemainingCapacity = 2.312Ah
FullCapacity = 2.312Ah
RelativeCharge = 100%
BatteryHealth = 82%
ManufactureDate = 1/26/2018
SerialNumber = 827

Charger
ChargerState = Installed

[ Fan ]
ProcessorFan = 3347 RPM

[ Processor ]
Processor sockets = 1
P0: AMD A6-9200 RADEON R4, 5 COMPUTE CORES 2C+3G @ 2.00GHz

[ Memory ]
System Memory = 8192 MB
CHANNEL A DIMM 1, 8192 MB, DDR4, 2400 MHz, MFG: 009D36160000, S/N: E1F30471, P/N: CT8G4SFD824A.C16FBD1

[ System Management ]
Temperature Sensor = CPU Thermistor
Temperature Sensor = Ambient Thermistor
Temperature Sensor = Video Thermistor

[ Diag Events ]
DIAG 01/13/2021 08:58:25 Fail PSA 4304.14 Error 2000:8135. Validate Code : 90212 Charger - Unable to detect charger.
DIAG 01/12/2021 08:55:07 Fail PSA 4304.14 Error 2000:8138. Validate Code : 117981 Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge.

** Cables - Functional Test **
Started: 01/01/2011 01:30:09
Ended: 01/01/2011 01:30:09, Elapsed time: 00:00:00
Test Results : Pass

** PCIe Bus - PCIe Test **
Started: 01/01/2011 01:30:09
Bus 14: Link Trained x1
Bus 16: Link Trained x1
Bus 14: Link Trained x1
Bus 16: Link Trained x1
Ended: 01/01/2011 01:30:09, Elapsed time: 00:00:00
Test Results : Pass

** LCD/Display Panel - Functional Test **
Started: 01/01/2011 01:30:09
Ended: 01/01/2011 01:30:20, Elapsed time: 00:00:11
Test Results : Pass

** Hard Drive 0-0-0 - DST Short Test **
Started: 01/01/2011 01:30:20
Running: 01/01/2011 01:30:20, Elapsed time: 00:00:00
Test Results : Running

** CDROM Drive 0-0-0 - Optical Device Built-in Self Test **
Started: 01/01/2011 01:30:20
Ended: 01/01/2011 01:30:44, Elapsed time: 00:00:24
Test Results : Pass

** OS Boot Path 0-0-0 - Functional Test **
Started: 01/01/2011 01:30:44
Ended: 01/01/2011 01:30:44, Elapsed time: 00:00:00
Test Results : Pass

** USB Devices - Device Ping **
Started: 01/01/2011 01:30:44
USB Hub 0438:7900
Integrated Webcam 1BCF:28C0
USB2.0-CRW 0BDA:0129
Wireless Cntrlr 0CF3:E005
Cruzer 0781:5530
Ended: 01/01/2011 01:30:44, Elapsed time: 00:00:00
Test Results : Pass

** Integrated Webcam - Integrated Webcam **
Started: 01/01/2011 01:30:44
Ended: 01/01/2011 01:30:44, Elapsed time: 00:00:00
Test Results : Pass

** Integrated Webcam - Sensor_Communication_Test **
Started: 01/01/2011 01:30:44
Ended: 01/01/2011 01:30:45, Elapsed time: 00:00:01
Test Results : Pass

** Integrated Webcam - Serial_Flash_Checking_Test **
Started: 01/01/2011 01:30:45
Ended: 01/01/2011 01:30:45, Elapsed time: 00:00:00
Test Results : Pass

** Integrated Webcam - Register_Test **
Started: 01/01/2011 01:30:45
Ended: 01/01/2011 01:30:45, Elapsed time: 00:00:00
Test Results : Pass

** Integrated Webcam - Controller_Test **
Started: 01/01/2011 01:30:45
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:01
Test Results : Pass

** Integrated Webcam - Luminance_000 **
Started: 01/01/2011 01:30:46
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** Network 1 - Driver Diagnostic **
Started: 01/01/2011 01:30:46
Testing Extended diagnostic tests
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

Started: 01/01/2011 01:30:46
Testing Standard diagnostic tests
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** Video Card - Video Card Connection Test **
Started: 01/01/2011 01:30:46
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** Video Card - Video Memory Test **
Started: 01/01/2011 01:30:46
Testing 3.0 MB at address 0xE0000000
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** Primary Battery - Functional Test **
Started: 01/01/2011 01:30:46
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** Charger - Functional Test **
Started: 01/01/2011 01:30:46
AC Adapter Present: Yes
AC Adapter Power: 45 Watts
Ended: 01/01/2011 01:30:46, Elapsed time: 00:00:00
Test Results : Pass

** ProcessorFan - Functional Test **
Started: 01/01/2011 01:30:46
High Speed RPM ........: 5522
Max Speed RPM .........: 5000
Required samples in range 1
Maximum samples 30
Target fan RPM.........: 3510
Detected fan RPM.......: 4192
Tolerance in percent...: 10
Target fan RPM.........: 3510
Detected fan RPM.......: 3808
Tolerance in percent...: 10
Required samples in range 1
Maximum samples 30
Target fan RPM.........: 5522
Detected fan RPM.......: 4033
Tolerance in percent...: 10
Target fan RPM.........: 5522
Detected fan RPM.......: 4801
Tolerance in percent...: 10
Target fan RPM.........: 5522
Detected fan RPM.......: 5419
Tolerance in percent...: 10
Ended: 01/01/2011 01:30:53, Elapsed time: 00:00:07
Test Results : Pass

** Processor - Various Processor Tests **
Started: 01/01/2011 01:30:53
Running Dirty Cache Reads Test
Running Alternating CPU Writes Test
Running Random Access Thrash Test
Running CPU Stress Test
Ended: 01/01/2011 01:31:43, Elapsed time: 00:00:50
Test Results : Pass

** Memory - Data Bus Stress Test **
Started: 01/01/2011 01:31:43
Testing with 2 CPUs
Allocated 0x1D89F6000 bytes (7561 MB) for testing
Testing 5 MB at 0x100000
Testing 3474 MB at 0x1020000
Testing 2 MB at 0xDC38C000
Testing 4080 MB at 0x100000000
Ended: 01/01/2011 01:31:57, Elapsed time: 00:00:14
Test Results : Pass

** Memory - WCMATS Test **
Started: 01/01/2011 01:31:57
Testing with 2 CPUs
Allocated 0x1D89F6000 bytes (7561 MB) for testing
Testing 5 MB at 0x100000
Testing 3474 MB at 0x1020000
Testing 2 MB at 0xDC38C000
Testing 4080 MB at 0x100000000
Ended: 01/01/2011 01:33:25, Elapsed time: 00:01:28
Test Results : Pass

** Hard Drive 0-0-0 - DST Short Test **
Started: 01/01/2011 01:30:20
Ended: 01/01/2011 01:33:25, Elapsed time: 00:03:05
Test Results : Pass

** System Management - Functional Test **
Started: 01/01/2011 01:33:25
Ended: 01/01/2011 01:33:25, Elapsed time: 00:00:00
Test Results : Pass

** USB Devices - Device Ping **
Started: 01/01/2011 01:35:20
USB Hub 0438:7900
Integrated Webcam 1BCF:28C0
USB2.0-CRW 0BDA:0129
Wireless Cntrlr 0CF3:E005
Cruzer 0781:5530
Ended: 01/01/2011 01:35:20, Elapsed time: 00:00:00
Test Results : Pass

** OS Boot Path 0-0-0 - Functional Test **
Started: 01/01/2011 01:35:26
Ended: 01/01/2011 01:35:26, Elapsed time: 00:00:00
Test Results : Pass

** System Management - Functional Test **
Started: 01/01/2011 01:36:40
Ended: 01/01/2011 01:36:41, Elapsed time: 00:00:01
Test Results : Pass

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

* sfc /scannow
* DISM /Online /Cleanup-Image /CheckHealth
* DISM /Online /Cleanup-Image /ScanHealth
* DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

I did run all of those commands originally when I was 1st trying to update Windows, none of them worked. I tried every thing I could find on Google, even going 3-4 pages deep into the search, lol. I’m currently stuck in a boot loop error after trying every which way to restore Windows. Made a Windows 10 20H2 USB using Windows Media Create and tried installing it using Legacy boot and UEFI (secure on and off) and that didn’t work, couldn’t even get it to start installing. Tried the Dell OS Recovery USB on UEFI and Legacy and those didn’t work either. Replaced the HDD with a SSD and it won’t work either.

Here is the kicker, I’ve got a 2nd Inspiron 15-3565 and if I swap HDD they boot up!  Known good HDD in laptop that is stuck in a boot loop will boot right to Windows fine. Possible bad HDD in known good laptop boots up and completed the Dell OS Recovery install.  At a loss at this point. Next course of action is buying my son a new laptop (the bad one is his) then I can work to get this one resolved one way or another in slow time. 

Instead of buying a new laptop, I would clone the working hard drive onto a new SSD. Keep the "bad" hard drive as backup.

This will save time and money.

I have the same problem.  

I have the same problem, I have tried everything.  I am now tearing it apart to recycle it