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Inspiron 15 5567 Plugged In, Not Charging
Hello friends,
Yesterday, my laptop began displaying the message "plugged in, not charging" and behaving strangely. Most notably, it is indeed not charging the battery; it gradually declined until it reached 9% charge, and hasn't moved since in either direction. My laptop is mostly for school use, and so during the semester is unplugged and replugged frequently; since the summer started, it hadn't been unplugged for a few weeks, but the other night I removed it to do some work, and when I plugged it back in I got the error message. Upon startup, I receive a message telling me that the power adapter could not be identified, and this could cause problems. In BIOS, it lists the AC adapter as 'unknown.'
So, I've been trying to solve this problem for most of today, and I've tried quite a few things. I've tried:
- inspecting the AC jack and the computer's jack. There is no visible dust, bending, damage, or anything else obvious. It is not loose. It inserts fully. There is no obvious damage to any other part of the charger.
- Update BIOS. I did this before my computer fell below 10% charge. It did nothing.
- I've uninstalled the ACPI-Compliant Control Method Battery driver and reinstalled it. It did nothing.
- I've cycled through all of the different power settings, etc. It did nothing.
- I've powered my laptop down, removed the AC cord and all peripherals, and let it stand for around 10 minutes. This did nothing.
The only obvious exception here is trying another charger - I have one on the way and should receive it by the end of the day. Hopefully it's as simple as that, but I have a feeling it isn't.
Ok, so, is there anything obvious I'm missing or haven't tried? Anyone have any experience with this sort of problem and have a fix? Most people online say that replacing the battery didn't help, so I'd rather not spend a bunch of money on one. I've heard it could be the mobo, but there was no electrical spike or event that could have caused this sort of damage; while it's possible it's a coincidence, what are the odds the part of the mobo that interfaces the charger and battery failed at the exact moment for no particular reason?
Lastly: currently my laptop works when plugged in. This is good! But it works slow to the point of being basically unusable. I think this is because it believes it is running on 9% battery, and conserving resources. This **bleep**. Is there a way for me to bypass this and have it run directly off AC power, regardless of my ability to fix the rest of the problem?
For simplicity, I've attached my sysinfo.
Thank you for any possible help!
computer specifications
DELL-Jesse L
Moderator
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16.7K Posts
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June 13th, 2018 06:00
abaillie,
Click the links below for resolving the error message.
My Laptop Battery is Plugged In, But Not Charging
System Battery Shows "Plugged in Not Charging" When You Hover Over the Battery Icon
AC Adapter Not Powering on the Computer or Charging the Battery
AC Adapter
How to Resolve Battery and AC Adapter Issues on Your Dell Portable Computer
CpuBoy1
1 Message
0
December 24th, 2018 12:00
Found that Fn + F2 disables and enables battery charging on the Inspiron 15. Went through multiple adapters and settings before discovering this. This is really not documented anywhere.
desperate11111
1 Message
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March 23rd, 2020 18:00
Hi,
On the off chance you see this message, did you ever get your problem resolved? It sounds like I'm having the exact same issue and a new charger did not fix it.
Thanks!
AdrianG001
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March 24th, 2020 02:00
First step: try another Dell AC adapter (or try this one in another Dell system). If that adapter is recognized by your system, then it's likely your adapter is bad. If your adapter is recognized by another system, it's likely the DC jack is bad. Replace
nICK777777
1 Message
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March 24th, 2020 06:00
Did you get any possible solution to this ?
its been 2 years i am using it on direct electricity right out of the box , couldn't claim warranty coz i'd have to ship it to UAE for it.
janishaik
1 Message
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August 26th, 2020 05:00
Hello Team i am also facing same issue, looking like first video got deleted, can you please provide proper video link, what ever reported user have issue, for me also have same issue and tried all options to correct.
LSUFAN51
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August 26th, 2020 08:00
Hi janishaik
I'm assuming windows 10 is on the computer....
The first thing you should do is run Dell ePSA Pre-boot Diagnostic to check status of Battery Health. You could do this by following steps in short video listed below:
ePSA Pre-boot System Assessment Dell (Official Dell Tech Support)
https://youtu.be/qeHNSxW7VSM
Also, check status of the AC adapter in BIOS by following steps below:
1. Power off computer
2. Power on system, quickly start tapping F2 key continuously until you see the BIOS menu.
The status of AC adapter should say it's type - 45W or 65W). If adapter says None or Unknown, it's most likely an issue with either the adapter, DC Jack or motherboard.
Note: If the adapter isn't being detected in the BIOS, the computer will continue to received power but will not charge the battery.
How to Fix AC Adapter for Laptop (Official Dell Tech Support):
https://youtu.be/2KNgJgxZS9Q
sophiakaile
11 Posts
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August 26th, 2020 10:00
I am having same issue. But some time when I charge it for long time then my laptop start and work fine. But when I make it shut down and try it again to start then it shows nothing screen and then I have to charge it again for long time. Please let me known the solution about this issue.
LSUFAN51
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August 26th, 2020 11:00
Hi sophiakaile
I suspect battery is nearing it's life cycle and needs a new battery replacement.
You tried running Dell ePSA Pre-boot Diagnostic to check Hardware within the computer and status of battery health?
ePSA Pre-boot System Assessment Dell (Official Dell Tech Support)
https://youtu.be/qeHNSxW7VSM
How to Check Battery Health Status on Dell Laptops | Dell US
lan1991008
146 Posts
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August 26th, 2020 20:00
1. Solution:
1. Shut down, unplug the power supply, unplug the battery, plug in the power supply, and then turn it on;
2. Turn off the machine again, unplug the power supply, install the battery, and plug in the power supply. At this time, you should see the battery indicator light, indicating that it can be charged normally;
3. Then turn it on, it should show that the power is on and it is charging.
4. If it doesn't work anymore, right-click the power option, then click Change advanced power settings, then select "Yes" for battery use, and click OK to exit.
Second, you can also operate as follows:
1. Right-click the "Power" icon in the taskbar, and select "Power Options" from the pop-up right-click menu to enter the detailed power settings interface.
2. Of course, if there is no "power" icon in the lower right corner of the taskbar, we can enter it through the "control panel". Right-click the "Windows Start Menu" and select the "Control Panel" item from the pop-up right-click menu.
3. After opening the "Control Panel" interface, right-click the "Power Options" button as shown in the figure to open the "Power Options interface", where you can make detailed settings.
4. From the opened "Power Settings" interface, click the "Change Plan Settings" button on the right side of the corresponding item in the "Plan displayed on the power indicator" column.
5. At this time, the "Change Plan" interface will open, click the "Change Advanced Power Settings" button in the lower left corner.
6. From the opened "Power Options" window, switch to the "Lenovo Power Management" tab, and click the "Lenovo Power Management Software" button.
7. When the "Energy Management" interface is opened, in the "Power" tab interface, check the "Maximum battery life" option.
8. Then on the "Power" tab interface, click the "Battery Information" button, and you can view the current battery's "Charging Status" as "Charging".
9. Click the "power" icon in the lower right corner of the taskbar, and the "power information" interface will open, from which you can view the current battery status as "power is on and charging".
If the laptop cannot be charged, it will become a waste machine after the battery runs out, and we need to repair it as soon as possible.
yetsu83
2 Posts
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January 26th, 2021 02:00
https://www.dell.com/support/kbdoc/en-us/000132233/system-battery-shows-plugged-in-not-charging-when-you-hover-over-the-battery-icon
ganbaabish
1 Message
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March 6th, 2022 20:00
Hi i have encountered same problem. I went to repairman and he changed my charger related chip. So, i have 2 possible solutions. First, you need to change ac adapter. When your ac adapter watt is not suited to your laptop, this problem will be encountered. Or it will be problem on your motherboard.
UK_Sgt_7094
2 Posts
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January 21st, 2024 10:42
Hi all,
so here in 2024 and trying to fix this for 6 months now, cannot afford to go to a pc repair specialist and i am out of warranty, just a vet fell on hard times and i have the same issue, however first off my old battery went to three times the size, i saw that this is a design issue with this laptop. i changed for a new battery which the laptop see's and shows as in excellent health and charging, further to this i have ram the eSPA diagnostic tests and everything has passed. However, the battery charge status is showing as idle. shows a 65 watt adaptor fitted and working all ok. i have a second dell laptop who's adaptor works fine and charges that laptop but will not charge mine but will still power it on, really in the dark here, any idea why the charge status ahows as idle?
Really looking for info as to an actual solution please.
(edited)
Comfy
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May 4th, 2024 16:01
Working on one of these at the moment. Ive just replaced the battery, coin cell was also dead, so all replaced that, still not charging. Ive got a 45w and 65w charger and both dont work but, when you initially plug the charger in the charging light goes white for a second, and then goes off. Ordered an internal psu socket...thought id document what i was doing on here...