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March 29th, 2018 06:00

Inspiron 15 7567 speakers problem

Hi,

Since I don't know when, the left speaker or the subwoofer (I don't know which one as both of them are on the left side of the laptop) makes a loud 'pop' noise before turning back to normal every time the laptop starts to play any sound or resumed playing after being silent for half a minute or even less. 

I tried to reinstall the drivers and still the same.

Can someone help me?

Thanks

Also, here are my laptop's specs if it helps:

i7 7700hq - gtx1050 ti - 16gb ram - 256gb micron 1100 ssd - 1tb hdd

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12 Posts

April 12th, 2018 08:00

Thanks

77 Posts

April 18th, 2018 03:00

Just turn off SmartByte or uninstall it!

Works for me

1 Message

May 15th, 2018 17:00

There was a Solution? I have the same problema and i haven´t fixed it. I realized that the audio problem (at least for me) only happens when the Graphic card run a application. If i run a video in YouTube, for example, and it doesn´t use the Graphic car to run it, the audio it´s good. But when i run Spotify, it turn on the Graphic Card and the problema appear.

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78 Posts

May 16th, 2018 01:00

I have the same problem, try to reinstall the drivers from the network card ... it helps a lot

 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

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78 Posts

May 17th, 2018 08:00

@Kevin Yam I never had Smartbyte ... and I have popping

May 17th, 2018 08:00

The "pop" noise appeared again after the latest windows update (May 2018)
Even reinstalling the native driver can't solve the problem

The roof of problem is Smartbyte !

Turn off it !

May 17th, 2018 08:00


@Sebastian89wrote:

@Kevin Yam I never had Smartbyte ... and I have popping



擷取.JPG

I haven't installed Smartbyte before, but my computer has it
Maybe it's been automatically installed by Dell Update
Just search "Smartbyte" and turn off it



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May 17th, 2018 09:00


@Kevin Yamwrote:

I haven't installed Smartbyte before, but my computer has it
Maybe it's been automatically installed by Dell Update
Just search "Smartbyte" and turn off it

Kevin, I found a third party site which has some interesting info about Smartbytes.  It is from May 2017 and is aimed directly at Dell and Rivet Networks.

I also saw a site from airtel broadband which shows it uses Smartbytes for business, just in case that was your provider.

But some interesting things were, it is aimed at enterprise situations mainly for video quality.  The article mentions it is being used with Intel and Realtek networking solutions on specially designated machines...

I tried to install the Dell driver for Smartbytes and it would not install on my system but I do have a killer wireless card installed.

Your assertion that Smartbytes is responsible for popping and cracking may be accurate, if it is installed.  But there may be another reason at work and I have to wonder, if it is Smartbytes on some systems, why has Rivet Networks not updated the software.

And keep in mind, we cannot see your pictures.

https://www.anandtech.com/show/11442/rivet-networks-announces-smartbyte-for-dell-inspiron-systems

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May 17th, 2018 19:00

@Sebastian89, I replaced the Intel 3165 Wi-Fi adapter in my system.  I then downloaded the May 18th Dell Smartbyte driver for testing.

The driver, namely the Bandwidth Manger, is causing static on the audio stream about every 3 seconds.  It is constant and happens at the same time interval.  I do not hear any popping on the videos I am watching.

I show the utility being listed under the Rivet Networks and Smartbyte Diagnostics in Apps on the start menu.  I can disable the Bandwidth Manger and the static will stop.

I just reported this to Rivet Networks so we will see what happens.  Unless you find more info, I will still assume this is not related to your situation.

2 Posts

June 26th, 2018 13:00

Had the same problem... Just uninstalled smart byte and rebooted.. The speakers works like a charm... I thought of replacing my internal speakers . Luckily i passed this thread and it fixed my issue... Thanx guys.... 

1 Message

July 16th, 2018 23:00

Guys I bought a new 7567 and with 6 hours of use and updating the system started this problem. With some analysis and reading your posts, maybe I found the root cause. It is a windows process called "Windows Audio device Graph isolation". When I Shut it down (End Task) the pop stops. Tacuazin did a good root analysis. I just don't know how to solve cos when I restart the PC the process starts again. On details is Audiodg.exe. I Can't find the service to shut it down. Any clue?

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