Inspiron 17-5767, part not in stock

Dell's contractors are giving me a song and dance. Meanwhile, I have a laptop with a keyboard that forces me to use the touch keyboard for several letters most of the time. I am NOT happy!

Dell Support is telling me that the part is on "back order." Why does a company not keep parts on hand to service its warranty? I purchased the golly-gee-whiz warranty in order to get timely service - 48 hours. Now there's no telling when they'll actually ship the part. I am not a happy camper and this is going to effect my next computer purchase. I've been happy with Dell but it appears they're starting to slip. I live in Texas and Dell is a Texas company. Their main facilities are only a day away by mail. This kind of stuff shouldn't be happening.

Since you have the next day warranty, I think I would demand a replacement notebook since they are unable to repair in the warranty time.

I'm definitely heading in that direction. Of course, their support people are somewhere in India and don't give a flip. I'm about to start writing letters to Austin. 

If you going to have to wait it out I would just hook up a wireless keyboard and mouse? I use a fairly cheap set I got from Logitec on Amazon. Can be gotten at Office Depot and Best Buy but they are more expensive. I see Sam's Club has a set for about $30 on sale.

I don't need to hook up a keyboard. Only a few keys are erratic and I have an On-Screen Keyboard for those that don't work. Dell tells me they now have the parts and have scheduled a technician to come out and install it. I'll believe it when they show up at my door. 

I have no clue what is going on with my part. I received a message that they were going to replace the system then I got one that they have the part and I was set up for installation tomorrow. I got a text that the part had been ordered and I'd receive a text when it shipped. I have yet to receive such a text. I initiated a chat with Tech Support today but the technician was unable to determine the status. I was supposed to receive an Email within an hour but have yet to receive it. I've spent thousands on Dell computers over the years and have received good service but they seem to be slipping. My next computer may not be a Dell product. 

@SamMcGowan, 

I apologize for the inconvenience surrounding your service. We have a confirmation that since the part is not available & we do not have an ETA on the part availability, you have been offered a Dell-certified refurbished system to which you have accepted.

The team will keep you posted with the new dispatch number once they find a system which matches your system specs.

Feel free to reach out to us if you need any assistance, we will be glad to assist you.

Why do I have the feeling this is going to be another boondoggle? I note that there are no longer any Inspiron 17 inch in the 5000 Series. 

I THINK, I emphasize "think", that Dell is in the process of resolving my problem. They don't seem to have any replacement keyboards for my laptop so they are going to replace the system. We shall see.

While many parts look simular there are the different connection and how it's mounted no telling unless you changed some out yourself. Manufactures normally order parts in large batches once these  are used  up it becomes difficult to replace