Inspiron 3493 restart loop

Question

So this happened really suddenly, but my computer has started to malfunction to the point where the computer keeps restarting every time.  Before that, my computer wouldn't boot up, and the loading screen would always freeze. I tried resetting my pc and it froze midway as well, forcing me to power it off (which i think was a stupid move) so now my computer is unusable as it keeps restarting. Is there any way to break the loop and be able to go back into my laptop? (I also tried automatic repairs and stuff, but now i can't access it because the restart loop)

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

AdrianG001 · Answer

In my case Windows 10 build in factory reset caused reboot loop which I was able to fix only by using dell assistant.

Steps to do:
1) Run Dell assistant by:
a) turn you dell laptop on
b) when you see a spinning circles, under a large dell or windows logo then press and hold the power button for about 5s to force the laptop to turn off.
c) repeat the step b) for 2 or 3 times.
d) after the next restart, Dell should run its Dell assistant app to scan the machine for issues.
2) Let Dell assistant to scan you machine. Unfortunately it won't find any issues and will propose to reboot your machine - DON'T DO THAT!!!
3) When Dell Assistant is still running and has finished all his scans, you will see WiFi, Home, etc. icons in the top right corner of the screen.
Guess what, it is clickable, so use your mouse and click on the "Home" icon.
4) Now you will see some additional options in the middle of the screen, one of them is the button to repair the machine. Use it, select the factory reset and follow the instructions.

Thats it.

computergobeepboop · Answer

I tried doing that, but none of the spinning circles show up. It just shows the Dell logo and resets. The only thing I'm able to access is the F12 one time boot settings.

DELL-Cares · Answer

Do you mean you are unable to run diagnostics?

computergobeepboop · Answer

No no, I am able to run diagnostics, and it found nothing wrong (hardware, battery is okay, e.t.c.) I've seen videos where you are able to reinstall Windows if your bios settings are set to Legacy, but I can't find that in my BIOS so I am basically stuck in limbo, where I have nothing wrong with my computer but my computer is still in its bootloop.

DELL-Cares · Answer

As the diagnostics passed without any error codes, please follow the steps below:

Check if the hard drive is detected in the BIOS: https://dell.to/3mbxHNz
Reset the BIOS to default settings: https://dell.to/3ohglRp

If the issue persists, follow the steps below.

Check if we have the correct boot settings in BIOS: https://dell.to/3obsLdo
Let's also create a manual boot path using the instructions in the video: https://dell.to/3ocegpH

DELL-Cares · Answer

This is a quick follow up to check if you were able to follow the steps shard earlier and if you could share the results. Do let us know to further assist you.

DELL-Cares · Answer

Hi Jorge,

How have you been?

I'm following up to check if the steps shared was helpful in resolving the issue.

Let us know if you have any further concern.

Just to let you know the case will get auto closed 7 days from your last message. Having said that, you can always get back to us for any further assistance. We are just a message away.

-Kughalu

computergobeepboop · Answer

Unfortunately, none of those tips worked. I have been able to fix my computer though, as I installed Windows on a USB and it worked wonders.

Inspiron

Inspiron 3493 restart loop

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