Inspiron 3511, Amazon, invalid Service Tag

Question

I purchased dell inspiron 3511 from amazon, but when i going to register my device they did not detect my pc service tag i.e invalid service tag, i did a call to dell techinical support they are asking me to dell order id but when we call to amazon they sey we dont have any dell order id, amazon customer care are saying to me to take a service denial letter from dell but dell coistumer support not giving me that

Rajeshbanbasa · Answer

Return period is over and i did not have box

ejn63 · Answer

If entering the service tag that shows on the setup screen (F2 at powerup) doesn't result in registration success, return the system to Amazon for a refund.

Rajeshbanbasa · Answer

Purchased from amazon itself

ejn63 · Answer

Was the system purchased from Amazon.com itself, or from a storefront or seller on Amazon?

Rajeshbanbasa · Answer

And they are asking me for service  denial letter

Rajeshbanbasa · Answer

I am seeing two service tag in dell app that is preinstalled in my laptop. i have ppid on charger is different from ppid in dell app in power managment section .

ejn63 · Answer

The system service tag is in setup (F2 at powerup).  If there is a mismatch between it and what's on the system label, contact the seller for an explanation.

DELL-Chris M · Answer

This Inspiron 3511 shows as shipped from Dell on September 26, 2022 to a reseller, Earth Syscom Pvt. LTD. India. We do not see any reference to Amazon.

The PPID on the battery and AC power adapter will be different.

Inspiron

Inspiron 3511, Amazon, invalid Service Tag

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