Inspiron 5559 touch pad problem

Question

Hi I have a problem with my touchpad it’s not working, the cursor is not showing on the screen most of the times and when it is there it works for one or two minutes and when I hit a certain portion of the screen with the cursor it hangs,freeze , then I cannot do anything , I cannot use the touchscreen or the touchpad , i bascally lose communication with My laptop .

I have tried suggested actions by Microsoft and deal websites including updating drivers and installing new microsoft updates, I even reset my laptop to factory setting but it’s the same

picture is attached with the area that seems to be the problem in the screen highlighted

if anyone can help I would really appreciate it

lmacri · Answer

Hi msgmz:

What is your Windows OS, current Inspiron 5459/5559/5759 BIOS version, does your touchpad uses Dell-brand drivers, generic Microsoft "Precision" drivers or some other brand-name drivers (e.g., Synaptics, etc.), and what is your current touchpad driver version? I live in Canada, and I can't see anything relevant listed under Mouse, Keyboard & Input Devices on the Inspiron 5559 support page <here> on their Canadian site except a Dell Unifying Application released on 25-Apr-2013. Dell employee DELL-Terry B's 29-Jun-2016 post in Touchpad Function Missing on Dell Inspiron 15 5559 suggested the OP Invossmer uninstall the Synaptics driver from the Control Panel and then install the Dell Touchpad Driver v19.0.15.2 (rel. 08-Oct-2015) from <here>, but I can't see any evidence of either a Synaptics or Dell Touchpad Driver listed on the Inspiron 5559 support page.

I have a similar problem with intermittent system freezes on my Inspiron 15 5584 / Win 10 Pro v1909 laptop (touchpad only, no touchscreen) and when this happens the only way I can use my laptop again is to perform a hard shutdown by holding down the power button for 10 or 15 sec and re-booting. I'm not sure if there's a specific region of my screen that's triggering the freeze, but I have noticed that it usually happens when I swipe my finger at the top right of the touchpad to scroll down a document or web page. That's similar to the area you highlighted in your image, but that could just be a coincidence since I've also had a few freezes where I was simply typing text in Notepad or some other program.

I've posted some information about the out-of-date Microsoft drivers my touchpad currently uses in my Feb 2020 thread Inspiron 5584 - Wrong Touchpad Driver? but I don't think most of the comments about my HID-compliant Touch Pad and Intel HID Event Filter Driver are relevant to your Inspiron 5559. I opened a support ticket with Dell-CARES about various problems I'm having with my touchpad but they weren't even able to tell me what device driver I should be using for the touchpad on my Inspiron 5584.
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64-bit Win 10 Pro v1909 build 18363.836 * Firefox ESR v68.9.0 * Windows Defender v4.18.2005.5 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G SSD, Intel UHD Graphics 620

AdrianG001 · Answer

If you haven't already done so, please try performing a systems diagnostics by either pressing F12 at startup or by running Dell Support Assist.

Here is some information from the Forum you may find helpful:

Touchpad function missing on Dell Inspiron 15 5559

And information from the Dell knowledge base:

How to Use and Troubleshoot the Inspiron 15 (5559)

msgmz · Answer

Thanx for ur time i have already tried it didnt help much

msgmz · Answer

Thanx for your time

i will try reinstalling the drivers

although i’m not sure how to do that , the laptop has no way of recieving commands , the touchscreen is frozen , the touch pad is not working

i have tried the dell support assist but to no benifit

lmacri · Answer

Hi msgmz: Were you able to run the built-in diagnostic tool as AdrianG001 suggested by restarting your computer and pressing the F12 key when the Dell logo appears as described in the support article Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers (see the section titled Diagnostic Tools for Dell PCs and Tablets and select the Built-in or Offline Diagnostics tab), and if so did it report any errors?  I don't understand how you launched the Dell SupportAssist tool installed on your hard drive if your laptop has no way of receiving commands after your system has finished booting up. Can you boot up in Safe Mode or Safe Mode with Networking (see the BleepingComputer tutorial How to Start Windows in Safe Mode) to see if your touchpad works with minimal Windows system files and basic drivers loaded? Have you tried using a USB-connected mouse as your input device? We still don't know what Windows OS you have, since the support page <here> for the Inspiron 5559 shows this model can ship with Ubuntu or 64-bit Win 7, Win 8.1 or Win 10. If Win 10 please let us know the current Version (e.g., 1903, 1909, 2004); if you can manage to boot into Safe Mode you can also find the current Win 10 build number as instructed in the TechSmith article How to Check Windows 10 Build).-----------------64-bit Win 10 Pro v1909 build 18363.836 * Firefox ESR v68.9.0 * Windows Defender v4.18.2005.5 * Malwarebytes Free v3.8.3Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G SSD, Intel UHD Graphics 620

Clintlgm · Answer

easy way to find your windows version  type winver select winver.exe this will result this work for 8 and 10 for sure.   er, then select winver.exe

lmacri · Answer

Hi msgmz:

I've also found a few threads where a swollen battery was causing odd glitches with an Inspiron touchpad - see USNVET90's 03-Jun-2020 post in Inspiron 5559 Touchpad Buttons Not Working for one example. If you power off your laptop and disconnect the power cable, remove your battery from the laptop case and then power up while your laptop is plugged in does your touchpad work correctly?
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64-bit Win 10 Pro v1909 build 18363.836 * Firefox ESR v68.9.0 * Windows Defender v4.18.2005.5 * Malwarebytes Free v3.8.3
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G SSD, Intel UHD Graphics 620

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Inspiron 5559 touch pad problem

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