Inspiron 5584 Clean Windows install USB

Question

HI - I've had a problem where my UEFI only laptop would not boot. black screen of death and blue screen of death. I created a windows bootable USB from all the sources. (rufus, etc.). I was able to remove my SSD and copy all my files to another PC. Now I'm ready to do a clean windows10 install. I downloaded the Windows 10 Install USB. It won't boot. Black screen of death. Dell Logo loop. I have the USB as the primary boot device. I've tried disabling secure boot and that doesn't work. I feel like these UEFI only laptops are a major problem with no legacy boot option available. Any suggestions on how to do/download/setting I need to change to do a clean install of Windows 10 from a USB?  Thanks, James

ejn63 · Answer

Use the Dell image or the Microsoft windows media tool. https://www.dell.com/support/article/en-us/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en (not Rufus)

ejn63 · Answer

The Microsoft media creation tool will create a fully UEFI-compliant boot flash drive.

Have you run a full diagnostic on the SSD (F12 at powerup) to verify that it's OK?

Have you tried making the media with a different flash drive (yes, some do have issues booting specific systems)?

Have you tried using a different USB port in the system?

Jamesd911 · Answer

Spoiler

Hi - None of those work. All I get is the dell black screen logo loop. I created the USB with the dell recovery tool per the instructions. I think it has something to do with the laptop being uefi, no legacy boot option. Dell support is not helpful either, they gave me a refund because they couldn’t help.

any other ideas?

Hi - None of those work. All I get is the dell black screen logo loop. I created the USB with the dell recovery tool per the instructions. I think it has something to do with the laptop being uefi, no legacy boot option. Dell support is not helpful either, they gave me a refund because they couldn’t help.any other ideas?

Jamesd911 · Answer

Spoiler

Yes, I was able to get my files off the ssd by plugging the ssd into a usb ssd case. So the ssd is good.

I’ve tried every possible boot recovery media creation tool. Dell, windows, Rufus, macrium. None of these work. Black screen of death loop.

i do think it’s something to do with the uefi boot mode only. I also read something is wrong/problems with the optane memory on this laptop too.

i’l pretty exhausted with this trying to recover the pc for about a month now. I don’t need the files, I just want to do a clean install of windows but can’t past the dell logo black screen.

Yes, I was able to get my files off the ssd by plugging the ssd into a usb ssd case. So the ssd is good. I’ve tried every possible boot recovery media creation tool. Dell, windows, Rufus, macrium. None of these work. Black screen of death loop.i do think it’s something to do with the uefi boot mode only. I also read something is wrong/problems with the optane memory on this laptop too.i’l pretty exhausted with this trying to recover the pc for about a month now. I don’t need the files, I just want to do a clean install of windows but can’t past the dell logo black screen.

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