Inspiron 7373

Question

Hello,

I bought this laptop lightly used in November of 2018 and have had slight issues since the start. I'm going to list the issues and hope that someone has some solutions. My warranty has ended and I am hopeful that I will not have to buy another laptop.

1. The laptop tends to overheat after using it for more than 1 hour. It especially overheats during video calls and I am unsure of what to do. It tends to make a loud buzzing noise that can be heard through the calls.

2. Sleep mode makes it overheat as well. Also, it is nearly impossible to exit sleep mode most of the time, so I just turn it completely off. I have learned to shut down my laptop after every use, but is there a better way to fix this?

3. This problem REALLY . Some of my numbers on the keyboard don't work. If I keep pressing them, then sometimes they start to work. Since the numbers only kind of work, the shift+numbers does not work for almost all of them. I can type parentheses, the "at" sign, and more.

4. The battery lasts for an hour on video calls and about 2 hours normally. Is there any way to extend the battery life?

Clintlgm · Answer

Well it sounds like your battery needs to be replaced, you're overheating problem do you actually know what your temps are getting up too? Hwinfo64 might show you exactly what your temps actually are and how fast your fan is turning. One thing you can try is since your changing out the battery you should clean your Fan and heat sinks they may be clogged up with dust. Blow them out with canned air.

You can try to repair your Windows with a Repair install this may fix your Sleep issues, you should also update any hardware driver that is out of date that also may help with your sleep issues. The issue is programs that are still running when you put it to sleep.

To get this information you need to log on to Dell Support, enter your model number, and most importantly Enter your Service Tag Number.

That will open all the hardware information on your Particular notebook, You should download and read your Service Manual there you will find out how to open your notebook

you might be able to get a new battery from Parts People

shouldIswitchttomac · Answer

I have tried using windows repair to fix the sleep issue and it did not work. I have tried various things to fix the sleep issue, but nothing has worked for me.

Also, should I be replacing the battery or the fan? From my understanding, the fan is making the loud noise and causing the laptop to overheat. Am I assuming correctly?

Clintlgm · Answer

4. The battery lasts for an hour on video calls and about 2 hours normally. Is there any way to extend the battery life?

Clintlgm · Answer

I didn't say a windows repair, I said windows upgrade repair install

ron229 · Answer

I have the same issues with the fan and sleep functions.

Fan is constantly spinning at high speed, even with no app or software is running. (checked through end task manager) Fan spinning so fast that created static noise when i do video call.

All my drivers and firmware are up to date.

Any help would be appreciated. Thanks!

Inspiron

Inspiron 7373

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