That is a problem I have seen little information on but this page seems to have a differing opinion. So you are saying that if you disconnect the touchpad the system has no heat issues at all? I would think the heat is being radiated from the CPU or the hard drive up to the touchpad.
The touchpad is below the big battery and no other stuff are close to it, so the battery creates also a wall for heat coming from other parts. In fact the HDD on the left is "too far away" from the touchpad to explai overheat in just few seconds. Furthemore, the HDD is the secondary disk, Windows is on the m.2 drive (here not appears).
I don't see the CPU but probably is on the top half where the cooling system is located.
The same laptop with the touchpad disconnected works fine as before this issue.
Did you fix the problem? I tried to buy a new one on ebay (same serial number) but doesn't work at all. After a While, it also started to burn.
I find the problem is from the biggest electric componet you can see below the touchpad: as soon as you turn on the laptop, it starts to burn. So, for me there is an electric problem but 2 different touchpad and 2 different cable didn't fix it. I gave up.
I have the same problem, I decided to change the touchap but in a short time it was also fried. It gets hot and doesn't work. I decided to disconnect the cable from the motherboard to the touchpad so it doesn't get hot and use a usb mouse. I have not found any solution.
JOcean
9 Legend
•
12.6K Posts
0
January 16th, 2020 14:00
That is a problem I have seen little information on but this page seems to have a differing opinion. So you are saying that if you disconnect the touchpad the system has no heat issues at all? I would think the heat is being radiated from the CPU or the hard drive up to the touchpad.
Allanon87
5 Posts
0
January 17th, 2020 00:00
The touchpad is below the big battery and no other stuff are close to it, so the battery creates also a wall for heat coming from other parts. In fact the HDD on the left is "too far away" from the touchpad to explai overheat in just few seconds. Furthemore, the HDD is the secondary disk, Windows is on the m.2 drive (here not appears).
I don't see the CPU but probably is on the top half where the cooling system is located.
The same laptop with the touchpad disconnected works fine as before this issue.
Allanon87
5 Posts
0
January 19th, 2020 12:00
I decided to buy a new touchpad. I can't find an official reseller in Europe. Also on ebay all the sellers are from China and USA.
Do someone know website in Europe?
ChrisLin98
1 Message
0
April 7th, 2020 01:00
I have the same issue as you, same model too. im planning to get a replacement off ebay. not too sure about european sellers though.
AdrianG001
4 Operator
•
4K Posts
0
April 7th, 2020 04:00
Download CPUID HWMonitor and check your temperatures. The laptop could be overheating. Certainly sounds like it anyway.
Allanon87
5 Posts
0
April 17th, 2020 07:00
Did you fix the problem? I tried to buy a new one on ebay (same serial number) but doesn't work at all. After a While, it also started to burn.
I find the problem is from the biggest electric componet you can see below the touchpad: as soon as you turn on the laptop, it starts to burn. So, for me there is an electric problem but 2 different touchpad and 2 different cable didn't fix it. I gave up.
TanzaniteUniverse
1 Message
0
June 2nd, 2020 08:00
@ChrisLin98 im looking for someone with the name exactly like you. i need your help ive been finding your for months im not a bot, imma human.
Mins22
1 Rookie
•
8 Posts
0
August 10th, 2021 19:00
I have the same problem, I decided to change the touchap but in a short time it was also fried. It gets hot and doesn't work. I decided to disconnect the cable from the motherboard to the touchpad so it doesn't get hot and use a usb mouse. I have not found any solution.