Only other thing I can think of is that I never install the RST drivers and use the built in msahci drivers. Other than that I can't think of anything else at the moment. If it's detecting in Linux but not Windows maybe that is the culprit?
A shot in the dark but have any of you updated the SSD firmware. Another thing I can think of is that the bios isn't waiting long enough for some of these SSDs to initialize. Maybe increasing the bios delay option by a few seconds may help?
Kindly install a SATA SSD less than or equal to 256GB. It will be detected in Windows. That is the reason 240GB Sandisk SSD was detected in BIOS and Windows both.
I don't know why they would limit the SATA port to only support SSD up to 256GB. I've requested that Dell provide a BIOS update that removes this artificial limit on the SATA port. I suggest other users open a ticket with Dell to do the same.
As per my previous post, the Dell laptop manual specifically states that only a 2.5" SSD that is smaller than 256GB will work.
I put in a Sandisk 2.5" 240GB SSD and Windows was able to see it just fine. However, when I put in my Crucial M500 2.5" 480GB or 960GB SSD, Windows did not see it. The bigger SSDs work fine in Linux.
I don't know why Dell would limit the 2.5" SATA port to only 256GB SSD when they allow regular 2.5" HDs to be 2TB.
I've opened a ticket with Dell and they have escalated the issue with the "Product Engineering Team". Hopefully, they will release a BIOS update to fix this for everyone.
As far as I can tell, it has nothing to do with all these settings in the BIOS. You can play around with it all you want but Windows will not see it. You should open a ticket with Dell and tell them to provide a BIOS update to fix this issue.
Having the same issue with the Crucial m500 960gb drive. Shows up in bios, doesn't show up in device manager or with windows 10 installer in raid or ahci mode. It will show up when plugged in via usb to sata. The 256gb limit to ssd is false, I've tested a 500gb and 1tb samsung ssd and they both work with the internal sata.
Dell Support said that the "Product Engineering Team" came back and said that other brands of 2.5" SSD bigger than 256GB work fine in the SATA slot. They didn't tell me which brands.
Since the user "Rhinoceritis" above this post says that Samsung works fine, then it could be a compatibility issue with the SSD controller used in the Crucial M500 series.
I don't think Crucial is going to release a firmware update for the M500 series of SSDs so it's up to Dell to release a BIOS update that is compatible with the M500.
I just wanted to bring this back up even tho its been a few months. This issue still persists. I purchased a 1TB 2.5" Sandisk SSD and it is not recognized. I put in a Crucial 512 SSD and also not recognized, however an older Corsair 120 GB SSD is recognized(although this has linux on it atm and might contribute to the success).
I reached out to customer support and they told me that 512 is the limit, what kind of **bleep** is that? They should really put that on the marketing page. I would NOT have purchased this laptop if I had known.
I'm having similar issues on my G7 laptop. I cannot get it to even recognize a Crucial MX100 512 GB SSD in the BIOS, but it works fine with a SanDisk 120 GB SSD. The Crucial drive works fine in my desktop so it is definitely not the drive.
I had an Intel 320 series SSD also sitting around, whose metal case would also work in a 7mm bay but it had the plastic spacer to make it fit snugly in a 9mm bay. Removing the plastic spacer was as simple as removing four screws (though it would have voided the warranty if it hadn’t already expired) but it also meant the drive fell apart. I ended up pulling two screws out of the 350 Series drive. That was good enough to hold the drive together in the laptop’s 7mm bay.
The 320 series was much happier working inside the Dell laptop, so now I could proceed to install the latest Ubuntu LTS (18.04) on that drive. Though I ended up having to erase 18.04 and go back to the much older 16.04.4, that story is coming up next.
avtella
66 Posts
0
March 2nd, 2018 17:00
Only other thing I can think of is that I never install the RST drivers and use the built in msahci drivers. Other than that I can't think of anything else at the moment. If it's detecting in Linux but not Windows maybe that is the culprit?
A shot in the dark but have any of you updated the SSD firmware. Another thing I can think of is that the bios isn't waiting long enough for some of these SSDs to initialize. Maybe increasing the bios delay option by a few seconds may help?
kennyt18
5 Posts
0
March 12th, 2018 13:00
So I opened a Support Ticket with Dell and this is what they told me.
JeffB123
12 Posts
0
March 14th, 2018 12:00
In the year 2018, a 256GB artificial limit in windows is the most ridiculous thing.
Can you point me to where you submit a ticket for this? This sounds like Lenovo's white list nonsense on their bottom line laptops.
JeffB123
12 Posts
0
March 16th, 2018 16:00
Dragging this back up, can anyone confirm if this 256 SSD SATA Limit is in place for Windows?
As mentioned, the drive is recognized in Linux with zero setup. Windows it does not show.
Thank you
JeffB123
12 Posts
0
March 19th, 2018 17:00
Following up, there has to be a Dell rep that can comment or anyone from the community that can provide guidance.
JeffB123
12 Posts
0
March 20th, 2018 21:00
To continue keeping this alive until there is a response from Dell:
The following new scenarios have been tested:
As mentioned before, this drive is detected in BIOS and in Ubuntu with zero configuration. There is something that is causing a hard stop in windows.
Can someone from dell please respond; if I require a new drive i'd like to know this issue wont happen again.
Thank you
kennyt18
5 Posts
0
March 23rd, 2018 06:00
As per my previous post, the Dell laptop manual specifically states that only a 2.5" SSD that is smaller than 256GB will work.
I put in a Sandisk 2.5" 240GB SSD and Windows was able to see it just fine. However, when I put in my Crucial M500 2.5" 480GB or 960GB SSD, Windows did not see it. The bigger SSDs work fine in Linux.
I don't know why Dell would limit the 2.5" SATA port to only 256GB SSD when they allow regular 2.5" HDs to be 2TB.
I've opened a ticket with Dell and they have escalated the issue with the "Product Engineering Team". Hopefully, they will release a BIOS update to fix this for everyone.
As far as I can tell, it has nothing to do with all these settings in the BIOS. You can play around with it all you want but Windows will not see it. You should open a ticket with Dell and tell them to provide a BIOS update to fix this issue.
JeffB123
12 Posts
0
March 23rd, 2018 11:00
This is going to come off naive, where is the ticket submission form located at?
Rhinoceritis
1 Message
0
March 23rd, 2018 15:00
Having the same issue with the Crucial m500 960gb drive. Shows up in bios, doesn't show up in device manager or with windows 10 installer in raid or ahci mode. It will show up when plugged in via usb to sata. The 256gb limit to ssd is false, I've tested a 500gb and 1tb samsung ssd and they both work with the internal sata.
kennyt18
5 Posts
0
March 23rd, 2018 17:00
Dell Support said that the "Product Engineering Team" came back and said that other brands of 2.5" SSD bigger than 256GB work fine in the SATA slot. They didn't tell me which brands.
Since the user "Rhinoceritis" above this post says that Samsung works fine, then it could be a compatibility issue with the SSD controller used in the Crucial M500 series.
I don't think Crucial is going to release a firmware update for the M500 series of SSDs so it's up to Dell to release a BIOS update that is compatible with the M500.
Mike3072
2 Posts
0
August 10th, 2018 22:00
I just wanted to bring this back up even tho its been a few months. This issue still persists. I purchased a 1TB 2.5" Sandisk SSD and it is not recognized. I put in a Crucial 512 SSD and also not recognized, however an older Corsair 120 GB SSD is recognized(although this has linux on it atm and might contribute to the success).
I reached out to customer support and they told me that 512 is the limit, what kind of **bleep** is that? They should really put that on the marketing page. I would NOT have purchased this laptop if I had known.
MaStA819
3 Posts
0
September 22nd, 2018 11:00
I'm having similar issues on my G7 laptop. I cannot get it to even recognize a Crucial MX100 512 GB SSD in the BIOS, but it works fine with a SanDisk 120 GB SSD. The Crucial drive works fine in my desktop so it is definitely not the drive.
Yogavolito33
1 Message
0
September 22nd, 2018 14:00
I had an Intel 320 series SSD also sitting around, whose metal case would also work in a 7mm bay but it had the plastic spacer to make it fit snugly in a 9mm bay. Removing the plastic spacer was as simple as removing four screws (though it would have voided the warranty if it hadn’t already expired) but it also meant the drive fell apart. I ended up pulling two screws out of the 350 Series drive. That was good enough to hold the drive together in the laptop’s 7mm bay.
The 320 series was much happier working inside the Dell laptop, so now I could proceed to install the latest Ubuntu LTS (18.04) on that drive. Though I ended up having to erase 18.04 and go back to the much older 16.04.4, that story is coming up next.