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31 Posts
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439
August 7th, 2022 02:00
Keyboard not working....
The keyboard in my Inspiron 3521 can suddenly stop working, ie. it does not respond to any key presses. I then have to restart the computer to get it working again.
When I run the diagnostics in SupportAsissts (ver.3.11.4) when the keyboard has "died", no errors are detected. When I run "SupportAssist Troubleshooting > I want to troubleshoot my computer > I want to check specific hardware > Keyboard" the troubleshooting cannot be completed because the app does not accept any keystrokes.
Any suggestions for a solution (besides buying a new computer)?
/hans peter
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JOcean
11 Legend
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August 7th, 2022 05:00
Try an external USB keyboard just to confirm the problem exists only on the laptop keyboard. However your system is approaching 8 years old and it may be time to consider replacing it with a much newer much faster laptop.
ejn63
12 Elder
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August 7th, 2022 06:00
If the external keyboard works and is an acceptable solution, you are all set.
If not, the price of a replacement keyboard is low enough and it's easy enough to replace that it's not a stretch to simply replace it.
https://www.amazon.com/Dell-Inspiron-3521-Laptop-Keyboard/dp/B00H4FFHYS
hans_peter
31 Posts
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August 7th, 2022 06:00
Thank you, JOcean, for quick reply. An external keyboard works during the time the internal one does not. Otherwise, I agree with your other conclusion. Will have to think about it. But first want to exhaust all other possibilities to solve the problem.
/hans peter
AdrianG001
6 Operator
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4K Posts
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August 7th, 2022 22:00
Restart the computer
Press and hold down the power button until the computer turns off, then release the button. Press the power button again to turn the computer on, and test the keyboard to see if it works. If that does not work, try draining all power from the computer, which helps reset the motherboard.