Known design defect G7 7590

I recorded the conversation from my last session with Dell technical support.

Dell technical support is concealing information about a known hardware incompatibility defect inside the design of the G7 7590 model. I am having a continued issue with a blue screen power state error that forces a restart soon after booting. Owners of the G7 7590 are not (and may never) be informed of this. Tech support will only blame a software issue requiring updates to the BIOS, graphics, and other drivers which will not solve the underlying defect. Upon requesting to have an exchange to a comparable model without this defect or a complete refund I was told the only option is to send my computer in for repair. It is absolutely wrong to force me to keep a computer model that was defective from the start. I cannot rely on the G7 7590 to be reliable for any amount of time and I can never trust Dell tech support after this.

A few interesting quotes from this conversation:

1.11 (1 hour 11 seconds into the phone call)
Actually, this kind of model, I'll be straight forward with you. This kind of model, the 7590 Dell G7, the blue screen problem has been particularly the graphics. The discrete graphics that is embedded on the motherboard. There are problems when the motherboard is being assembled. It's not by the factory, but compatibility with the motherboard together with the graphics. So that might be one of the problem you are having on your computer.

1.11.40
OR, I saw you have a 16Gb memory. So, another thing that takes place here is uh, is the uh, what you call is the memory, the ram. The graphics does not handling the ram properly. So, even though it's 16 gig.
So, uh that's one of the factors that I have been assured that's one of the factors that's causing problem. For me, I guarantee you that it's the RAM because I already tried troubleshooting multiple types of 750, 7590 Dell G7 systems and most of them upon them being repaired, they replace the integrated graphics, or the discrete graphics (inaudible) that's the known issue. We're not allowed to tell that, but you are...

1.13
Sometimes, even though you did run the diagnostics outside your windows and also you did it, run the diagnostics inside through the website, it won't give you the result that giving you a faulty motherboard, a faulty hardware. That will only be provided when you send the computer (inaudible). Repair center knows what the real problem. They won't actually tell that to the customer. Cause I know, uh, you won't buy a Dell computer if there's a problem with it, right? So that's why, uh, they don't tell customers that this is the known issue with this type of computer.

1.13.49
Since I know you want relevant information or the proper information about what's causing your computers problem. I tell you the truth.

1.14.55
I actually noticed that during troubleshooting but I don't want to like, uh, get you mad. I don't want to give you more information, but since you already noticed that upon using this computer, we're on the same path here, so...

-End of transcript highlights-

Time will tell if Dell actually cares.