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7 Posts
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575
December 14th, 2022 06:00
My alienware command center doesn't launch (part 2)
So, you guys may remember my old post :
https://www.dell.com/community/Inspiron/My-alienware-command-center-does-not-launch/m-p/8311054
My awcc keep crashing (you can watch the video that is attached in that post)
It still doesn't work.
But today i did some investigations and i think we had some clue. I checked the Event Viewer and I found some logs :
the infomation looks like this :
Fault bucket 1420945016558269402, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2
P2: praid:App
P3: 5.5.23.0
P4: 63613905
P5: combase.dll
P6: 10.0.19041.2311
P7: f4ecbc84
P8: 80040154
P9: 000000000001ccfa
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC82.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD3F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD4F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD6D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD8E.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DellInc.Alienwar_7badb01b7e859c2c671518ad49587d3fc7126c_c30b14da_eb77543d-3182-43fb-8a8f-e754911d547e
Analysis symbol:
Rechecking for solution: 0
Report Id: 1c1cdd10-f394-4346-803b-eaf06094be23
Report Status: 268435456
Hashed bucket: 1020767b97cc3033c3b835f6cd5133da
Cab Guid: 0
The error looks like this :
Faulting application name: AWCC.exe, version: 5.5.23.0, time stamp: 0x63613905
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22
Exception code: 0xc000027b
Fault offset: 0x000000000010fe32
Faulting process id: 0x1ea0
Faulting application start time: 0x01d90fc5b0283d19
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: cac2eef0-f11a-4c83-84f7-89e933344a96
Faulting package full name: DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App
I tried to search something on google but seem like nothing helps me (or i didn't do it correctly).
Does anyone know a fix for this? Thanks!
0 events found
No Events found!
AdrianG001
6 Operator
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4K Posts
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December 20th, 2022 00:00
Reinstall Alienware Command Center. You may come across the issue of Alienware Command Center not working if it is corrupt. So, in this situation, you need to uninstall Alienware Command Center and reinstall it.
UnluckyZeus
1 Rookie
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7 Posts
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December 21st, 2022 23:00
as i said in my previous post, i have tried reinstall AWCC many times, but it still doesn't work
matti0202
1 Message
0
December 28th, 2022 09:00
I have the same problem, tried reinstall AWCC, updated system and BIOS, all of them didn't work, i'm using windows 11 pro now. I don't know if AWCC support windows 11 pro.
UnluckyZeus
1 Rookie
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7 Posts
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December 31st, 2022 19:00
ya, at least we are not the only person who has this problem.
It is really sad when i tried to search a lot on google, but every pages say things like 'reinstall AWCC', or 'install the latest version', etc. They are not helpful in this case