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April 5th, 2020 07:00

My dell laptop takes too long to start

It's more than 6hrs but my laptop still preparing to start. Repeatedly diagnosing, but still do not start. I pressed f12 and run diagnostic it message prompt like this " ePSA 4236.5 alert."

10 Elder

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23.1K Posts

April 5th, 2020 07:00

The hard drive is failing or has failed.  If you are under warranty, call Dell and they'll arrange a replacement.

If not, and you need assistance choosing a replacement drive, post the full system model number and someone can make a recommendation for you.

 

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