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August 14th, 2021 10:00
New Hard Drive I/O error
Hello Everyone!!
I really hope someone on here can help me, as I am at loss!! (Please excuse the long post)
The Laptop I have is an Dell Inspiron 5767, Intel Core I7. 1TB hard drive.
So my issue is as follows - my partners cat was sick on the laptop whilst it was closed. I cleaned the sick off the laptop, but it looks like a some of it went into to the right hand USB port without me realising. I turned on the laptop and it started making funny noises and and after a little while it started to run the diagnosis. It returned saying that no Hard Drive was detected. I opened the laptop and checked all connections, that is when I noticed liquid on the hard drive. Biting the bullet and realising that I have lost everything on my hard drive, I purchased a new hard drive. Exactly the same as the one that is now with Hard Drive Gods!!! It is a Toshiba 1TB Hard Drive SATA 3.0Gb/s 5400RPM 8MB Cache 2.5 inch.
I ensured that everything was clean and dry and installed new Hard Drive. I turn on the Laptop and run diagnosis to ensure everything is ok. I also did a full diagnosis scan. No reports returned, everything looks OK!! So I have on old HP laptop that I use for emergencies!! I down loaded Windows Media onto a USB stick (followed all instructions on web) Plugged USB into the Dell and switched on. Loads windows install screen, get to the 'Where do you want to install Windows?' Screen, the only option I have is - Drive 0 Unallocated Space 931.5GB. The only options to me are Refresh, Load Driver and New. Have tried New with 953869MB click apply, I get error (0xa6380330). If I click on next i get the error (ox80300024)
I have used the Command prompt to access diskpart. I ensure that Disk 0 (931 GB) is selected. It cleans Disk 0.
I then try to partition the drive, but I get an I/O device error!!!
If there is anyone out there that can help me, before I lose my mind!!!! PLEASE PLEASE PLEASE!!!!!
Many thanks in advance and again apologies for the long post!!!
Regards
Dragonwolf
ejn63
12 Elder
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31K Posts
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August 14th, 2021 10:00
If you have access to another system, test the drive in it -- a hard drive is largely well sealed except for a small pressure-equalizing vent (and that has a filter over it). I'll bet you're going to find the original drive is fine, as is the new one - and that the component that suffered in the incident and needs replacing is the system board, not the drive.
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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August 14th, 2021 12:00
You don't need to format the Drive on Drive Selection screen
Just Highlight UNALLOCATED space and hit next
Once windows is installed you can Partition your hard drive from Disk management.
Unrelated : Bro you could have used this opportunity to upgrade to a 2.4 inch SSD instead
Mary G
6 Operator
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20.1K Posts
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August 14th, 2021 14:00
You might have skipped an important step in creating the usb drive to install Windows. You must download the windows file to the hard drive first and then burn the windows file to the usb drive. Then you boot to usb drive and Choose the unallocated partition to install windows.