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August 28th, 2019 07:00
New laptop won't switch on
So I received my new dell inspiron 15 5000 today, plugged the charger into the wall and into the laptop and tried switching it on and nothing. I noticed the charging light at the side of the laptop lights up for about 1-3 seconds then turns off. The light on the power on the charger stays green so I know it's getting electricity. Am I being an **bleep** and have to let it charge before use or is there an issue? Bought it brand new from the dell website as well, any help would be much appreciated.
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DELL-Jesse L
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August 29th, 2019 07:00
Liannexo,
Click my name and private message me the pc service tag number.
LSUFAN51
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August 29th, 2019 07:00
If you're comfortable opening computer, I'd suggest reseating components such as the bay battery and memory to see if it will make any difference. First, try removing battery, press 'Power On' button for 15 seconds, replace battery, ac adapter, power on system, hopefully computer starts normally. Please click on link below for manuals.
Manuals and Documentation for your Dell Product
https://www.dell.com/support/home/us/en/04/products?app=manuals
If you aren't comfortable opening computer, I'd suggest contacting Dell Technical Support in link below
Contact Information Dell
https://www.dell.com/support/contents/us/en/04/category/Contact-Information
DELL-Jesse L
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September 3rd, 2019 07:00
Liannexo,,
Did you resolve the system not turning on issue? If not, Click my name and private message me the pc service tag number.