No network connection, drivers or adapters

Question

I've tried to connect my laptop to the internet but it shows a globe with a cancelled circle next to it. When I go to the network and internet settings, the network status shows the laptop icon with a dashed line going to a globe icon. Then below it says that I am not connected and that I am not connected to any networks. When I troubleshoot the problem it says that I need to install a driver for my network adapter. I've check the drivers and they work properly. I've even installed the Bluetooth Network Driver via flash drive because I cannot access the internet to directly download it. I do not understand the issue. Troubleshooting only gives me the message that Windows could not find a driver for my network adapter. Please help.

nyc10036 · Answer

model? OS? post photo of Device Manager

gaklimited · Answer

But other devices like your phone do work, right? I had this problem too. But it got fixed when I connected to Ethernet instead of WiFi. After that, wifi also started working. I don't know the root cause either, but try doing that.

nyc10036 · Answer

@gaklimited  When you connected by Ethernet cable to the router, the laptop was able to go online and get the driver it needed and whatever other Windows updates were needed.   .

Lala0091 · Answer

@nyc10036  Insperion 15 5000 series

nyc10036 · Answer

@Lala0091  model? which version of Windows?  1909, 1809, etc ? screen shot of Device Manager ?

Lala0091 · Answer

Insperion 15 5000 series

nyc10036 · Answer

@Lala0091  There are several models in Inspiron 5000 series. You  need to be more specific. Use your Service Tag number to look up the info on Dell.com

Lala0091 · Answer

I have been dealing with this problem on and off for months!  Now it is permanant, will not come back with restart (previously would).  Dell will not assist with repairing this issue.  This is a huge issue that a mass amount of people are trying to figure out how to fix.  Would be great if Dell would give us the answer, instead of trying to charge us a tech fee to fix their faulty product.  Anyone know??  I had to purchase another laptop due to this issue. But would like to get my Dell working again if possible. NOT HAPPY WITH DELL.

Lala0091 · Answer

@nyc10036  Windows 10 Home 2019 64 bit os is that what you wanted?

nyc10036 · Answer

@Lala0091  We need to know the exact model of your laptop.

gaklimited · Answer

@Lala0091 go to this page https://www.dell.com/support/home/in/en/inbsd1?app=drivers and press 'Detect PC'. The model number will show up then. Tell us that model number (it will be a 4-digit number like 5570 or 5790, etc.)

Inspiron

Was this post helpful?