This post is more than 5 years old
1 Rookie
•
1 Message
1
63146
January 2nd, 2019 22:00
Not waking from sleep
I have Inspiron 15 5575 Ryzen 5 2500u
Every time I put it to sleep or close the lid it fails to wake up. I have tried updating bios and any other driver.They are all up to date. This problem occured a few days ago but was solved when I updated the bios.This time this is not happening. Please help me on this issue.
0 events found
No Events found!
mwake
10 Posts
0
November 28th, 2019 21:00
Mine works as advertised, I have to press the power button to make it wake from sleep. I suggest making sure you are up to date with windows, drivers and bios. And then check power management settings in bios and windows.
DELL-Jesse L
Moderator
•
17.9K Posts
0
January 3rd, 2019 08:00
Sachin08,
Click the links below for troubleshooting and resolving sleep issues with your computer.
Windows 10: Troubleshooting sleep/hibernation issues on your Dell PC
Troubleshooting Steps for Computers that Do Not Wake Up or Resume from Suspend / Hibernate Mode
For my notes, click my username and send me the pc service tag number via private message.
gsz
1 Message
0
November 27th, 2019 10:00
@Sachin08, did you find any solution to this problem?
DrJonesToYou
1 Message
0
March 17th, 2024 16:41
I ciotinue to have this problem with an Inspiron 15000 2021 model. I have sent it back for warranty service twice and the problem persists. Dell replaed the motherbiard and the power sink and it's not fixed. I have to wait 2-3 days for the battery to drain and then plug it in to reboot. Even then it regularly crashes and restarts. I am never buying a Dell product again.