Last reply by 12-01-2022 Unsolved
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1 Amber
1 Amber

OS Recovery Tool downloads wrong language OS

Inspiron 11 3162/3164

Morning all!


I have a Dell Inspiron 11 3162 and it was purchased with an English language version of Windows 10. Unfortunately I've had to reinstall Windows - I tried using the OS recovery tool but it only gives me one OS option to download for my Service Tag and it installs in French - it says English is not available as a language for this version when it installs.

When I contacted Dell telephonically they want to charge me ZAR 945 just to give me the correct language OS? I don't think that's fair at all when the unit was purchased with an English version on it. Any suggestions on getting the English version?

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