Problem with Inspiron Laptop Hinges

Question

The hinge of my Dell Inspiron laptop has been broken within the six months of purchase and due to this I am unable to open/operate the laptop. The case was initiated on 5th April 2022 with the Dell Tech Support Team and on 11th April they committed to repair it by 12 of April by the technician. Since the parts were not available and it would take a longer duration for them to be available, on 13th April I requested for the entire system replacement. However, neither have I got the system replaced nor the hinge is replaced. It has been about 40 days and the status of the service request is still the same. I talked to the customer care executives but even they are also not giving a clear answer on the status and when the issue would be resolved, they have a very standard answer that we are sorry for the delay, the parts are shipped from China which is closed currently and we will get back to you soon. They indicated that even for the system replacement it will require 30-40 days which is difficult to understand as the same product is available with 2 days delivery time. Although I have kept patience for 35 days, now it is high time and when I talked the customer care executive they said it would further take 30-40 days more for the resolution of the problem. This is very disappointing as the company should take charge of the quality of the product as this is a manufacturing defect for which the company is responsible.

The complaint details are as follows, my initial < Private Service request number removed.TOS73> which they closed abruptly and then I recreated the case< Private Service request number removed.TOS73> with the .

DELL-Cares · Accepted Answer

Hi,

Good Afternoon,

This is a follow-up message, I see as per records you are in contact with the system exchange team.

Please ensure to check and reply to their emails to have this completely taken care of.

Thank you for your patience.

Have a nice day.

Pincher Dell · Answer

Further to this  correspondence today I am receiving a call from Dell Technician that the part is ready for dispatch at Chennai Address from where the complaint was launched. It has been about 2 months and now I have been shifted back to my home town. The dispatch request has to be cancelled and a new request has to be generated and the time taken for resolution depends on the availability of the part as informed by the new service provider. Does that mean I will have to wait again for a long time to get it replaced. I am a student and within 10 days my internship will start and I will be placed at Pune or Bangalore. If it is not timely replaced, does it mean I have to go on generating new requests again and again. This is really ridiculous. A company like Dell doesn't have internal communication and ability to change the address if the service is prolonged by 2 months which is way more than their promised one week's time. It's just playing with customers and involving them in a communication loop and not providing the service on time. If the part is ready for dispatch at the old address, why can't it  be dispatched directly to the new address and resolve the problem? This address change has already been informed beforehand through mail as well as call and no such information was given at that time.

BishnuLimbu · Answer

@Pincher Dell​ buy macbook even if it cost much more than inspirons because they have guaranteed build quality and system. I have been regretting buying this dell laptop as they are of worst quality among all other companies laptop. like how is that even possible I mean I used to use 10 years old laptop and they worked just fine and build quality as much better than now. So just go for Mac.

Inspiron

Problem with Inspiron Laptop Hinges

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