Problem with Wireless Adapter or access point | Windows 10 Pro,Version 2004 | Dell Inspiron (3521 - i3 - 4GB RAM)

Hi Everyone,

My wifi keeps getting disconnected every 30-40 minutes or so. Switching on or off from the hardware switch (Fn + Wifi) does not even reboot the wifi adapter on laptop. It shows no network to connect, despite having my wifi router working alright with other laptops / mobile phones.

I have to reset wireless network adapter on laptop everytime to connect with any available WIFI network! This is painful, because I am working from home during COVID pandemic and cannot afford frequent disconnection.

 

I have installed all windows updates, updated the wifi adapter driver to the latest one from Dell's website. This issue started on Windows version 1909 (3 days ago) and I upgraded to version 2004 (day before yesterday), thinking it would solve the problem, but nothing happened!

 

Windows 10 Pro,Version 2004 (19041.450)

Pasting here, the diagnostics from Windows Troubleshooter : 

 

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Issues found 

Problem with wireless adapter or access point                                                      Fixed 

Reset the wireless adapter                                                                            Completed 

Investigate router or access point issues                                                           Not run 

 

Diagnostics Information (Network Adapter) 

Details about network adapter diagnosis: 

 

Network adapter Mayank driver information:

 

   Description . . . . . . . . . . : Dell Wireless 1705 802.11b|g|n (2.4GHZ)

   Manufacturer  . . . . . . . . . : Qualcomm Atheros Communications Inc.

   Provider  . . . . . . . . . . . : Qualcomm Atheros Communications Inc.

   Version   . . . . . . . . . . . : 10.0.0.321

   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem7.inf

   Inf File Date . . . . . . . . . : Monday, June 29, 2015  7:48:00 PM

   Section Name  . . . . . . . . . : ATHR_DEV_OS61_956x.ndi

   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0036&subsys_020c1028

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

 

 

 

InformationalDiagnostics Information (Wireless Connectivity) 

Details about wireless connectivity diagnosis: 

 

Information for connection being diagnosed

 Interface GUID: b68dcfc7-722a-4c41-8d77-46ff52e2ebee

 Interface name: Dell Wireless 1705 802.11b|g|n (2.4GHZ)

 Interface type: Native Wi-Fi

 

Connection incident diagnosed

 Auto Configuration ID: 2

 

 

List of visible access point(s): 0 item(s) total, 0 item(s) displayed

 

Connection History

 

 Information for Auto Configuration ID 2

 

  List of visible networks: 0 item(s) total, 0 item(s) displayed

 

  List of preferred networks: 3 item(s)

   Profile: Anjana

    SSID: Anjana

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: Anjana_old

    SSID: Anjana_old

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: Mayank

    SSID: Mayank

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

 

 Information for Auto Configuration ID 1

 

  List of visible networks: 2 item(s) total, 2 item(s) displayed

  BSS Type PHY Security Signal(RSSI) Compatible SSID

  ------------------------------------------------------------------------------

  Infra   Yes  100  Yes  Anjana_old

  Infra   Yes  100  Yes  SUSHIL PANDEY.

 

  List of preferred networks: 3 item(s)

   Profile: Anjana

    SSID: Anjana

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028003

   Profile: Anjana_old

    SSID: Anjana_old

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

   Profile: Mayank

    SSID: Mayank

    SSID length: 6

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028003

 

 Information for Connection ID 1

 Connection started at: 2020-08-19 14:04:32-979

  Auto Configuration ID: 1

  Profile: Anjana_old

  SSID: Anjana_old

  SSID length: 10

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  18-f0-e4-ad-0a-7d

  Security and Authentication

   Configured security type: WPA2-PSK

   Configured encryption type: CCMP(AES)

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 123

    Ndis Tx: 189

    Unicast decrypt success: 1648

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1648

    Rx failure: 138

    Tx success: 3252

    Tx failure: 0

    Tx retry: 1

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 638

   Roaming history: 1 item(s)

     Times: 2020-08-19 14:30:18-494

    Roamed from BSSID:  18-f0-e4-ad-0a-7d

     Reason: 0x00000002

 Disconnected from BSSID:  00-00-00-00-00-00   Reason: 0x00000205

 

 

 

 

InformationalDiagnostics Information (Wireless Network Adapter) 

Details about wireless network adapter diagnosis: 

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Native Wi-Fi MSM

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: b68dcfc7-722a-4c41-8d77-46ff52e2ebee

 Interface name: Dell Wireless 1705 802.11b|g|n (2.4GHZ)

 Interface type: Native Wi-Fi

 Profile: Discovery connection

 SSID: (Unnamed Network)

 SSID length: 0

 Connection mode:

 Security: No

 Connect even if network is not broadcasting: No

 

Result of diagnosis: No problem found

 

 

 

 

 

 

InformationalNetwork Diagnostics Log 

File Name:  8BF9EC54-FD35-47F4-A0EE-62FEFA929842.Diagnose.0.etl 

 

InformationalOther Networking Configuration and Logs 

File Name:  NetworkConfiguration.cab 

 

Collection information 

Computer Name:  MAYANKIIT 

Windows Version: 10.0 

Architecture: x64 

Time: Wednesday, 19 August, 2020 14:31:12 

 

 

Publisher details Expand 

 

Windows Network Diagnostics 

Detects problems with network connectivity. 

Package Version: 4.0 

Publisher: Microsoft Windows