Problems watching videos

Question

I have a Dell 7490 Laptop and have a problem watching videos on Amazon Prime. Using Microsoft Edge browser, I get the dreaded 7031 error code from Amazon, and on occasion I am able to get audio, but no video. Using Google Chrome browser, I get the 7031 error code all the time. Using Internet Explorer, there are no problems what so ever, all videos play perfectly. I can open and play youtube videos on all three browsers with no issues. I have ensured all three browser software downloads and Windows are up to date. Can anyone provide a solution?

AdrianG001 · Answer

Close and re-open the Prime Video app. Restart your device. Ensure that your device or web browser has the latest updates. Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content). Pause other Internet activity – especially if other devices are using the network at the same time. Check your Internet connection. If you are able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this. If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app. Disable any VPN or proxy servers.

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