Realtek PCIe GBE Family Controller Is Disconnected From Network

Question

Hi.

In the past two weeks or so, my Wi-Fi has been repeatedly cutting off, indicating to me that I am not connected and that no connections are available. In the past few days, the issue has become progressively more and more common.

Looking into the Event Viewer, every time there is a disconnection the message "Realtek PCIe GBE Family Controller Is Disconnected From Network" appears in the viewer.

A hard shutdown fixes the problem occasionally and for random amounts of time, but without fail the message will return eventually and my WiFi connection will be severed. However, the fact that it does work after a shutdown makes me think this is most likely a software issue, not a hardware one.

I have updated the driver to the latest version from the Realtek site, disallowed the computer from shutting down the driver to conserve energy, disabled Green Ethernet/Energy Efficient Ethernet and Auto Disable Gigabit, but the problem persists. Device Manager insists the device is working properly, so I'm at a loss as to what is going on.

The only reliable way to receive internet on the affected laptop has become a direct connection to the router via an Ethernet cable.

The affected device is a Dell Inspiron 17 7737, i5 CPU @ 1.70Ghz, 1 TB of storage.

Any help would be greatly appreciated. Thanks.

JOcean · Answer

This web page may help. Also in Device Manager under the Network Adapter properties, make sure the box (allow the computer to turn off the device) is not checked

MoneyHurricane · Answer

Already did everything in your reply, as I said in my original post.

Rômulo Valentim · Answer

Did you solve this problem? I'm having the same issue

rfpmckeever · Answer

Same problem.  Running Windows 11.  Did not find a driver or W11 on the Realtek web site.

sanji_singh · Answer

rt640x64 - Realtek PCIe GBE Family Controller is disconnected from network.

10016 - Microsoft-Windows-DistributedCOM - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

1014 - The Collect procedure for service "DTSPipeline160" in DLL "DTSPipelinePerf160.dll" failed with error code The parameter is incorrect.. The performance data returned by the counter DLL will not be returned in the Perf Data Block.

1008 - The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.

The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.

404 - MDM ConfigurationManager: Command failure status. Configuration Source ID: (EC25EB15-7631-4F88-9DFA-051FCE2FA30D), Enrollment Name: (MDMDeviceWithAAD), Provider Name: (Policy), Command Type: (Add: from Replace or Add), CSP URI: (./Device/Vendor/MSFT/Policy/ConfigOperations/ADMXInstall/Receiver/Properties/Policy/FakePolicy/Version), Result: (The system cannot find the file specified.).

Name resolution for the name us-v20.events.data.microsoft.com timed out after none of the configured DNS servers responded. Client PID 4600.

sanji_singh · Answer

Any resolution on this. I have noticed that it happens with a particular service providers router. I work from 2 locations with different broadband service providers. in one location i never have this problem but in the other location it happens continuously.

Inspiron

Realtek PCIe GBE Family Controller Is Disconnected From Network

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