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April 22nd, 2022 09:00
Region Problem
Hello, I recently bought a Dell G15 5511 laptop, when registering it on the web and performing a first diagnosis, the results appear in Chinese but I live in Dubai and I bought the laptop in the same city.
I suppose that the store where I bought it has brought it from China. Will I have any problem with the guarantee? On the DELL website I have read something about permanently relocated computers, but it asks for information on the previous owner and in this case there is none.
I have tried to contact the technical service but being outside the region where the laptop is supposed to be, it is impossible for me.
I would appreciate any help with this problem.
Best regards
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ejn63
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April 22nd, 2022 10:00
You need to ask your seller -- any warranty on a grey market system is through them, not Dell. If you're not confident they'll support the warranty, return the system for a refund if their sales policy allows the option.