Hi,
 
I'm Rahul and the case is assigned to me.
I understand how inconvenient it can be not having a working system especially during the recent situation and we regret the inconvenience you had to go through. On reviewing the system details further, the system is shipped with a service centre warranty and do not have a direct service at your location, and rely on the service partners to assist in part replacement.
Unfortunately, we would not be able to process a system exchange. However, if you have any further technical issues, we can assist you here to identify the issue and if a part replacement is needed, you may have to visit a service centre so that they can assist you further.
 
Please let us know if you need any further technical assistance and we will do our best to get it fixed.
Also, help us with the below details so that we can update it in the records.
Registered Owner's Name:
Email Address:
Contact Number:
 
Thanks.

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

I didn't get a solution yet!!