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656
October 30th, 2020 17:00
Requesting a replacement
Dear sir/madam,
On 20th August 2019, I bought a Dell laptop from the
Alawathugoda Singer branch. During the first few months,a clicking sound started to appear
and I had to return my laptop for repair on 03rd January 2020.It took more than two weeks to
finish repairing ( they said harddisk was replaced) which caused lots of problems for me because I missed lots of online lectures.And next repair occurred on 07th October 2020 and I returned it immediately as I was having online lectures due to the second wave of covid-19.This also took almost a week and the replacement was the motherboard. Just after i got my laptop from that repair a keyboard malfunction occurred while it was testing in the shop.so i had to return it again to colombo for repairing and they replaced the keyboard.
As I informed from the service center in Colombo, there was no repair documented about
the first repair and the motherboard replacement was the documented first repair of this laptop.
Since the first repair was a fraud, the second repair is the motherboard replacement and the third repair has occurred,I'm within my rights to request a replacement for this faulty product as soon as possible.If I do not get a fair solution, I'll forward my complaint to higher authorities for further advice and I will not hesitate to stop paying the left payment that I've to payoff.
Complainant
W.M.A.B.Arambepola
(Student of UOC)
No Events found!
DELL-Cares
Moderator
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27.7K Posts
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286 Points
1
October 30th, 2020 17:00
Hi,
I'm Rahul and the case is assigned to me.
I understand how inconvenient it can be not having a working system especially during the recent situation and we regret the inconvenience you had to go through. On reviewing the system details further, the system is shipped with a service centre warranty and do not have a direct service at your location, and rely on the service partners to assist in part replacement.
Unfortunately, we would not be able to process a system exchange. However, if you have any further technical issues, we can assist you here to identify the issue and if a part replacement is needed, you may have to visit a service centre so that they can assist you further.
Please let us know if you need any further technical assistance and we will do our best to get it fixed.
Also, help us with the below details so that we can update it in the records.
Registered Owner's Name:
Email Address:
Contact Number:
Thanks.
DELL-Cares
Moderator
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27.7K Posts
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286 Points
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October 30th, 2020 17:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
DELL-Cares
Moderator
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27.7K Posts
•
286 Points
0
October 30th, 2020 17:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
Anushka123
6 Posts
0
November 3rd, 2020 15:00
I didn't get a solution yet!!