Screen randomly switch off

Question

Hi there,

my inspiron 13 7000 2 in one has a new issue. The screen randomly switch off ( I don’t have any outside device or connection, like USB). The setting for the screen is never switch off during powering on. Just recently, the laptop starts to random switch off ( even if I am using). It happens on frequently

Two days ago, the laptop won’t access to the internet and I tried all other method listed online. Finally I used ipconfig in cmd to fix the problem. However, after restarting the laptop , the laptop starts beeping. I was in my office so I turn it off immediately and didn’t count the frequency. I was able to roughly go through what it said on the screen. It told me some fan problems was detected and I need to repair it ASAP?

Could you help me with these problem.

kind regards,

lu

Lulu5137 · Answer

I want to say it happens SO frequently.....    sorry

nyc10036 · Answer

run Dell Diagnostics   Since it appears the laptop is under warranty, you will need to contact Dell.

Lulu5137 · Answer

I brought it from JB Hifi. I posted because I want a rough idea before approaching any repairer.

If this laptop still under warranty that’s will be great! Could I know how many years did dell promise?

thanks

AdrianG001 · Answer

Are you able to run systems diagnostics?  Try pressing F12 at startup and run the diagnostics to check for a hardware issue.  Make a note of any error messages encountered and post back.

Inspiron

Screen randomly switch off

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