Unsolved
3 Posts
0
587
Service Tag Not Recognised
Hi There
i seem to be having a very weird issue. The Dell website is not picking up my service tag of my laptop.
any ideas why this would happen
Unsolved
3 Posts
0
587
Hi There
i seem to be having a very weird issue. The Dell website is not picking up my service tag of my laptop.
any ideas why this would happen
Top
JOcean
9 Legend
9 Legend
•
12.2K Posts
0
October 12th, 2019 05:00
Did you buy directly from Dell? Usually this occurs when you buy from a retailer other than Dell. In which case the system has not been registered with Dell. You can contact Dell tech support and they can help. Also a moderator may jump in here and offer you some further help as well.
https://community.spiceworks.com/topic/2101095-dell-service-tag-is-not-recognizing
https://www.dell.com/community/Customer-Care/Service-Tag-Not-Recognized/td-p/4786980
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
0
October 12th, 2019 06:00
Welcome to the Dell Community @mYmY0530
Did you try inserting your "Service Tag" manually???
https://www.dell.com/support/home/us/en/04/?l=en
Best regards,
U2
mYmY0530
3 Posts
0
October 12th, 2019 06:00
i received the laptop as a gift for my birthday. im not sure where it was purchased
mYmY0530
3 Posts
0
October 12th, 2019 06:00
Yes ive tried that and still no luck. tried the express service code as well and nothing comes up
DELL-Cares
Moderator
Moderator
•
25.7K Posts
0
October 12th, 2019 12:00
Thank you for reaching out to the Dell Community Forum.
I had tried verifying the tag with our tag validation team and I am afraid that we could not bring any details.
To assist you further and associate the tag on our records we will need the original purchase invoice. You may try and get in touch with the person who gifted you this if possible.
Arnab