Sleep mode wake up and DPTF error message in event viewer in Inspiron 3593

Question

I purchased Inspiron 3593 20 days back.

My laptop wake up from sleep mode frequently (almost 3 hrs) and it eat up 20% of battery which is significant.

I looked in event viewer to troubleshoot this problem, I noticed that following DPTF error occurring every 3 hours.

--------------------------------------------

Log Name: Application
Source: DPTF
Date: 1/4/2020 4:02:12 PM
Event ID: 17
Task Category: None
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: DESKTOP-7JH31V6
Description:
ESIF(8.6.10401.9906) TYPE: ERROR MODULE: DPTF TIME 21590662 ms

DPTF Build Version: 8.6.10401.9906
DPTF Build Date: Jun 14 2019 17:55:37
Source File: c:\jenkins\workspace\dptf\src\dptf\sources\manager\domainworkitem.cpp @ line 79
Executing Function: DomainWorkItem::writeDomainWorkItemErrorMessagePolicy
Message: Unhandled exception caught during execution of work item
Framework Event: DomainPowerControlCapabilityChanged [25]
Participant: TCPU [2]
Policy: Passive Policy 2 [2]
Exception Function: Policy::executeDomainPowerControlCapabilityChanged
Exception Text:
invalid map key

Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">

17
0
2
0
0
0x8000000000000000

6739

Application
DESKTOP-7JH31V6

ESIF(8.6.10401.9906) TYPE: ERROR MODULE: DPTF TIME 21590662 ms

-----------------------------------

Following Dell powerevent is causing laptop wake up.

-----------------------------------

Log Name: Application
Source: Dell Hardware Support
Date: 1/4/2020 4:02:12 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-7JH31V6
Description:
PowerEvent handled successfully by the service.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">

0
4
0
0x80000000000000

6738
Application
DESKTOP-7JH31V6

PowerEvent handled successfully by the service.

--------------------------------------

Please help to fix this issue.

Mary G · Answer

You should not use Sleep for so long since it keeps everything running so it can wake faster. Change the setting to allow Hibernation to shut off the computer after a long 30 minute or so sleep with every open window and file still open when you resume power. To wake the computer from Hibernation you must use a brief press of the power button. It takes a little longer to wake than Sleep and looks like a reboot but is not. That will save power.

Edit your post to remove that unnecessary info about the error since it has your service tag and that is not allowed in this public forum.

yoo1 · Answer

I have this problem every time when I turn on my laptop.

pandoras · Answer

So turning on Hibernation is a workaround. What about a solution?

SlimUser · Answer

I'm having the same issue even when it sleeps for a short periode of time <30mins.

I have a Inspiron 14 5000.

What is "c:\jenkins\workspace\..." for ?

I don't have the folder "c:\jenkins".

I know what jenkins does but why I'm I getting an error message on a file that doesn't exists.

Thank you all for your help.

Inspiron

Sleep mode wake up and DPTF error message in event viewer in Inspiron 3593

Was this post helpful?