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October 20th, 2021 22:00
SmartByte Disk Usage
Dear Dell,
you already know that SmartBye is a very bad program since around early 2019 & yet, you're still pre-installed it in my G5 15 5590. Do you know that because of your ignorance, SmartByte is causing the SSD temperature in my laptop goes to 83+ degrees Celsius & my HDD temp goes to 50+ degrees?
why is the temperature so high? because when I open Process Explorer, smartbyte.exe is reading into my SSD & HDD sequentially. Now I asked you, if something wrong happened to my SSD & HDD, are you willing to replace it? (considering that my G5 already out of warranty)
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AdrianG001
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October 21st, 2021 04:00
Anytime you are having performance problems, especially disk usage, you need to use the Resource Monitor which can be opened from the Task Manager or resmon.exe.
If it is disk usage, select that tab. Set the usage column up so the highest usage is at the top. Put a checkmark in the box on the left to filter by that process and look at the windows below. What is using the drive?
ambleg83
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October 21st, 2021 07:00
As informed in the thread's title, Dell's pre-installed SmartByte was the one using the disk. Process Explorer at that time, telling me that SmartByte.exe is reading my SSD with 9.xx MB/sec rate for more than 5 minutes ; and I don't know for what purpose.
At first, I was using windows built-in task manager to check what process is causing my G5's fans to spin so fast. Then, I found out that my SSD & HDD usage was 100%, even though I didn't do anything & not downloading / uploading anything. I checked the process & it was "system" (ntoskrnl) process that is using my SSD & HDD. I browse the net, found out similar problem in Tom's Hardware forum, & was suggested to use Process Explorer. From there, I found that SmartByte is reading my SSD as above. Browse the net again, to know why SmartByte is reading my SSD ; the result was that SmartByte has been causing problem to a lot of Dell notebook users since 2018, as in my 1st post.
I open this thread to have Dell responsible for their ignorance; even though Dell knew that SmartBye is a very bad program, but they still insist using it.