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January 25th, 2020 10:00
Sorry help setting up new laptop - error with wireless adapter error 43
i guys , i bought a Dell inspiron from Amazon with Windows 10. I have an error "The intel (R) wireless -AC 9560 adapter is experiencing driver or hardware- related problems" and i have no internet. Network properties say its disconnected. Status not operational. I tried trouble shooter and get the not fixed result. Under device manager it has a yellow triangle and Error code 43. I uninstalled the driver as could not update as no internet, scanned for hardware and re installed the wireless adapter. The networks show up and i try to connect and then it doesn't connect, says verifying and then they all disappeared and i have the same fault ? Not sure what else to try ? many thanks
Mary G
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20.1K Posts
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January 25th, 2020 11:00
What exact model computer? Is this a brand new laptop from a reseller or private seller on Amazon? If it is supposed to be brand new be sure to register with Dell for warranty support. You will find out if you have a Dell warranty. Dell does not sell on Amazon. Amazon is a marketplace now. Check the warranty-- https://www.dell.com/support/Assets-Online/us/en/19/registration#/identifyservicetag
Error 43 could mean a bad driver or failed hardware. You might be able to fix this yourself. See this--
https://support.microsoft.com/en-us/help/4341212/windows-10-fix-graphics-device-problems-error-code-43
Same procedure applies to all hardware. If you cannot fix this and Dell says it does not have a warranty, consider returning it to the seller or complain to Amazon. Do not post the service tag on this or any public forum.
https://www.dell.com/support/contents/us/en/19/Category/Warranty
ElCowan14
6 Posts
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January 25th, 2020 11:00
hi it was from Amazon themselves, an ispiron 2 in 1 i5 14inch , ill check your links thanks
ElCowan14
6 Posts
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January 25th, 2020 11:00
oh an have tried teh link to update driver but no internet so it cannot find it
Mary G
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20.1K Posts
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January 25th, 2020 12:00
Use the computer you are using right now to check the warranty of the laptop so you know if there is a warranty. It is important to register even if the card is not working. If you do have a warranty you can contact Dell on Monday for warranty support.
Amazon shows who the seller is in the listing on the right side. It says "sold by..." Keep a record of the seller's name even if Amazon fulfills the order.
Meantime, try this--connect an Ethernet cable from the laptop to your router. See if you can connect to the internet. That skips the wireless. Then you can register and get drivers. https://www.dell.com/support/home/us/en/19?app=drivers
The laptop has a unique model number. You have mentioned just the series number.
ElCowan14
6 Posts
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January 26th, 2020 02:00
ok so downloaded driver ans it now says connected secured on network and internet settings, yet says not connected when trying to call up a page?