Spinning circle, won't start up

Hi Timtam11,

Thanks for posting. Apologies that your system is not performing as expected.

Have you tried resetting the computer?  Please remove everything plugged into the computer, remove the battery, then press the power button, hold it for 15-30 seconds, replace the battery, then see if it will boot.

Here is information from the Dell knowledge base you may find helpful:

Computer will not boot to Windows 10

My computer Won't Boot to Windows 10

and a few short videos:

How to Fix a Computer that Won't Boot Up

How to Fix a Boot Up Problem

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...

Thank you for your assistance :-)

Timtam11

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@Timtam11 wrote:

Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...

Thank you for your assistance :-)

Timtam11

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Always. Always. Always. Back up your hard drive.

.

I had a similar issues and I found what the drive was defectives, he has bad sector right on critical system files.