9 Legend

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2.7K Posts

August 4th, 2023 22:00

Helpful video: 

(edited)

4 Operator

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9.4K Posts

October 11th, 2018 04:00

Hi Timtam11,

Thanks for posting. Apologies that your system is not performing as expected.

Have you tried resetting the computer?  Please remove everything plugged into the computer, remove the battery, then press the power button, hold it for 15-30 seconds, replace the battery, then see if it will boot.

Here is information from the Dell knowledge base you may find helpful:

Computer will not boot to Windows 10

My computer Won't Boot to Windows 10

and a few short videos:

How to Fix a Computer that Won't Boot Up

How to Fix a Boot Up Problem

If you need additional assistance, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

1 Rookie

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2 Posts

October 11th, 2018 05:00

Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...

Thank you for your assistance :-)

Timtam11

4 Operator

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5.6K Posts

October 11th, 2018 09:00


@Timtam11 wrote:

Thank you Robert, I tried resetting the PC, as well as some of the solutions in your list, to no avail. I ended up contacting support and they have decided on a replacement HDD and a clean install of the OS for me. It's a bit of a bummer to lose data (none that's crucial though) and to have to set up the system again but as long as they fix it for me I guess...

Thank you for your assistance :-)

Timtam11


Always. Always. Always. Back up your hard drive.

 

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1 Rookie

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3 Posts

March 14th, 2021 18:00

I had a similar issues and I found what the drive was defectives, he has bad sector right on critical system files.

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