@XPS_Man Thank you for responding, but I have tried that and received the following: No restore points have been created...And, I'm unable to open system protection as states only available with online operating system.
Yikes, this is a nightmare!
By the way, I haven't a clue about these things, but tech support from both Microsoft and Dell have not been helpful.
What is your Dell computer model and Windows OS [if Win 10 or Win 11 include the edition (Home or Pro), version and build number listed at Settings | System | About | Windows Specifications]. When you say you are "stuck in the blue screen menus" does that mean that your Dell computer cannot be booted up and that your are posting in this forum from a different computer? If you can manage to boot-up please let us know your current BIOS version as well - open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field.
Your initial problem where you were prompted to enter your 48-digit BitLocker recovery key at boot-up was likely triggered by the installation of KB5012170 (Security Update for Secure Boot DBX: August 9, 2022) during your August 2022 Patch Tuesday updates. See ecarpenter's Inspiron 7391 BIOS Update Enabled Bitlocker for a discussion on this topic, as well as the Known Issues section of the KB5012170 release notes <here> and the 16-Aug-2022 BleepingComputer article Windows KB5012170 Update Causing BitLocker Recovery Screens, Boot Issues.
As far as I know this problem only affects Win 11 computers with BitLocker disk encryption enabled and entering your 48-digit BitLocker recovery key (or re-starting your system 2 or 3 times) should have cleared this problem, so I'm not sure why you are still having issues booting up unless one of the manage-bde commands you entered created a new problem. -------------- 64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.0 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0 Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
XPS_Man
5 Practitioner
•
2.4K Posts
0
August 26th, 2022 13:00
CHOOSE ADVANCED OPTIONS :
Troubleshoot > Advanced options > system restore
Misty22
2 Posts
0
August 26th, 2022 14:00
@XPS_Man Thank you for responding, but I have tried that and received the following: No restore points have been created...And, I'm unable to open system protection as states only available with online operating system.
Yikes, this is a nightmare!
By the way, I haven't a clue about these things, but tech support from both Microsoft and Dell have not been helpful.
Hoping there is a fix to this.
lmacri
3 Apprentice
•
1.8K Posts
0
August 27th, 2022 07:00
Hi Misty22:
What is your Dell computer model and Windows OS [if Win 10 or Win 11 include the edition (Home or Pro), version and build number listed at Settings | System | About | Windows Specifications]. When you say you are "stuck in the blue screen menus" does that mean that your Dell computer cannot be booted up and that your are posting in this forum from a different computer? If you can manage to boot-up please let us know your current BIOS version as well - open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field.
Your initial problem where you were prompted to enter your 48-digit BitLocker recovery key at boot-up was likely triggered by the installation of KB5012170 (Security Update for Secure Boot DBX: August 9, 2022) during your August 2022 Patch Tuesday updates. See ecarpenter's Inspiron 7391 BIOS Update Enabled Bitlocker for a discussion on this topic, as well as the Known Issues section of the KB5012170 release notes <here> and the 16-Aug-2022 BleepingComputer article Windows KB5012170 Update Causing BitLocker Recovery Screens, Boot Issues.
As far as I know this problem only affects Win 11 computers with BitLocker disk encryption enabled and entering your 48-digit BitLocker recovery key (or re-starting your system 2 or 3 times) should have cleared this problem, so I'm not sure why you are still having issues booting up unless one of the manage-bde commands you entered created a new problem.
--------------
64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.0 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620