Thanks for posting. Apologies that your system is not performing as expected.
Have you run a systems diagnostics yet? Please run Dell SupportAssist, make a note of any error messages encountered and post back. If there are no hardware errors, then it's probably a software or driver related issue.
Here is information from the Dell knowledge base you may find helpful:
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
- If the error specifically said that "memory" was low, fyi memory refers to RAM, not storage. So you might be looking in the wrong place.
- If the error really did mean that you didn't have enough storage available, then if you have a separate larger hard drive, if you want to install applications over there, you need to specify that. By default, applications install onto the Windows partition (aka C drive), which would be your 128GB SSD. If you want to use your 1TB HDD for applications, then look for the step in the installer where you choose the directory where the application will be installed and change the drive letter to D, or whatever your 1TB HDD is using. For dual storage systems with an SSD and an HDD, in general the best practice is to install applications that are very performance-sensitive onto the SSD (unless they're too large, of course) and then store larger applications and any "bulk data" such as large music, image, and video collections on the D drive. If you've already installed large applications to your C drive, you'll need to uninstall them and reinstall them onto your HDD instead. Most applications won't work properly if you just move the folder.
- If you want to see where your storage is being consumed, TreeSize Free is an excellent tool for that. Have it scan your whole drive and it will sort folders by largest to smallest, and then as you drill into subfolders, they'll be sorted the same way, as will any files that exist in that folder. It makes it very quick to see where the large storage consumers are on your drive.
Figured it out. The sales rep accidentally gave the 256GB SSD instead of the 128GB+1TB. Took my laptop back and got it exchanged for the correct configuration.
robert p
4 Operator
•
9.4K Posts
0
February 27th, 2019 05:00
Hi Leon909,
Thanks for posting. Apologies that your system is not performing as expected.
Have you run a systems diagnostics yet? Please run Dell SupportAssist, make a note of any error messages encountered and post back. If there are no hardware errors, then it's probably a software or driver related issue.
Here is information from the Dell knowledge base you may find helpful:
Check free space on a storage device and resolve "Not enough space on drive" Dell System Detect errors
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
jphughan
9 Legend
•
14K Posts
0
February 27th, 2019 07:00
A few clarifications:
- If the error specifically said that "memory" was low, fyi memory refers to RAM, not storage. So you might be looking in the wrong place.
- If the error really did mean that you didn't have enough storage available, then if you have a separate larger hard drive, if you want to install applications over there, you need to specify that. By default, applications install onto the Windows partition (aka C drive), which would be your 128GB SSD. If you want to use your 1TB HDD for applications, then look for the step in the installer where you choose the directory where the application will be installed and change the drive letter to D, or whatever your 1TB HDD is using. For dual storage systems with an SSD and an HDD, in general the best practice is to install applications that are very performance-sensitive onto the SSD (unless they're too large, of course) and then store larger applications and any "bulk data" such as large music, image, and video collections on the D drive. If you've already installed large applications to your C drive, you'll need to uninstall them and reinstall them onto your HDD instead. Most applications won't work properly if you just move the folder.
- If you want to see where your storage is being consumed, TreeSize Free is an excellent tool for that. Have it scan your whole drive and it will sort folders by largest to smallest, and then as you drill into subfolders, they'll be sorted the same way, as will any files that exist in that folder. It makes it very quick to see where the large storage consumers are on your drive.
Leon909
2 Posts
1
February 27th, 2019 15:00