We created this video to help you out whenever SupportAssist is not installing properly. Check it out and let us know how it goes. https://dell.to/33Pv9uR
I followed the instructions to uninstall supportassist - but still would not install. I discovered in control panel it had not uninstalled properly (supportassistagent was still listed). I downloaded a microsoft tool to uninstall stuck programs and uninstalled it properly. Rebooted, and the install went well.
Solomon A.
3 Posts
0
November 29th, 2018 15:00
I can’t even get to a point where I can do any of these things. The laptop now says there is no drive.
PT8888
1 Message
0
April 8th, 2019 15:00
Hello all,
Also had this same problem (Dell SupportAssist installer would just abort after execution)
Tried all of Dell's recommendations. None of them seem to work.
HOWEVER! .... after a lot of trial/error, I found that installing MS update KB2670838 seemed to fix the problem. https://www.microsoft.com/en-us/download/details.aspx?id=36805
Hope this helps others!?
Regards to All,
ujink
3 Posts
0
December 5th, 2019 13:00
Alienware m17 R2
supportassist is only for pcs from dell and alienware
service Tag:
Express Service Code:
Help me please cannot install Support Assist, supportassist is only for pcs from dell and alienware window shows.
DELL-Cares
Moderator
•
27.6K Posts
0
December 5th, 2019 18:00
We created this video to help you out whenever SupportAssist is not installing properly. Check it out and let us know how it goes. https://dell.to/33Pv9uR
anny k
1 Message
0
March 25th, 2020 04:00
Tandy55
1 Message
0
April 30th, 2021 10:00
I followed the instructions to uninstall supportassist - but still would not install. I discovered in control panel it had not uninstalled properly (supportassistagent was still listed). I downloaded a microsoft tool to uninstall stuck programs and uninstalled it properly. Rebooted, and the install went well.