No it did not. It was well and truly stuck on the very end of the last (6th ) installation which was the SA OS Recovery tool update (a previous one, apparently successful one, was an urgent BIOS update). I ended up calling DELL and there was a major online session with remote access of cancelling, uninstalling and manually re-downloading and re-installing. They updated (replaced?) the SA application but also the BIOS update wasn't the latest one so that had to be done as well. I don't want to go through all that again esp as I was told that DELL updates can appear monthly to quarterly! I've never had this happen with a previous laptop. Possibly the problem was caused by it being a large update which took a long time to download/install? I download stuff slowly due to internet of 1MB max. The laptop shouldn't be slow - Inspiron 5593. Was also told that Windows 10 "needs" all of these driver updates. But at least I've now got an email to a Dell tech support lady in case there are future problems.
If you want to make backups of your hard drive which I strongly urge you to do, you should buy an external hard drive and use Macrium Reflect Free.
I have slow-ish internet speed as well. I would suggest once a month to run Check for Updates before you go to bed. By the time you wake up, all the updates would be downloaded and installed.
Hi, I didn't know what SA was when I was prompted to download its update and the drivers - I've only had the laptop a couple of weeks. I understand it backs up the whole system, ie not just data. I already backup all my data using an external harddrive. I have no idea where SA backs the system to, nor how I would use it to recover anything. Though I guess Dell would help? But if the laptop was dead??
Two laptops ago I was prompted to create a couple of discs with the whole system on them (XP I think). I understood that ie booting from an external drive. Now there are no DVD drives. Oh for the wonderful days of floppy discs
Can you tell me more about Macrium Reflect Free?
To download overnight I'd have to switch off hibernation? And if it got stuck again it wouldn't really help....
nyc10036
4 Operator
•
5.6K Posts
0
September 15th, 2020 12:00
Has it finished installing by now?
.
DanaKTB
5 Posts
0
September 16th, 2020 06:00
No it did not. It was well and truly stuck on the very end of the last (6th ) installation which was the SA OS Recovery tool update (a previous one, apparently successful one, was an urgent BIOS update). I ended up calling DELL and there was a major online session with remote access of cancelling, uninstalling and manually re-downloading and re-installing. They updated (replaced?) the SA application but also the BIOS update wasn't the latest one so that had to be done as well. I don't want to go through all that again esp as I was told that DELL updates can appear monthly to quarterly! I've never had this happen with a previous laptop. Possibly the problem was caused by it being a large update which took a long time to download/install? I download stuff slowly due to internet of 1MB max. The laptop shouldn't be slow - Inspiron 5593. Was also told that Windows 10 "needs" all of these driver updates. But at least I've now got an email to a Dell tech support lady in case there are future problems.
nyc10036
4 Operator
•
5.6K Posts
1
September 16th, 2020 08:00
I don't use Support Assist.
If you want to make backups of your hard drive which I strongly urge you to do, you should buy an external hard drive and use Macrium Reflect Free.
I have slow-ish internet speed as well. I would suggest once a month to run Check for Updates before you go to bed. By the time you wake up, all the updates would be downloaded and installed.
DanaKTB
5 Posts
0
September 16th, 2020 11:00
Hi, I didn't know what SA was when I was prompted to download its update and the drivers - I've only had the laptop a couple of weeks. I understand it backs up the whole system, ie not just data. I already backup all my data using an external harddrive. I have no idea where SA backs the system to, nor how I would use it to recover anything. Though I guess Dell would help? But if the laptop was dead??
Two laptops ago I was prompted to create a couple of discs with the whole system on them (XP I think). I understood that ie booting from an external drive. Now there are no DVD drives. Oh for the wonderful days of floppy discs
Can you tell me more about Macrium Reflect Free?
To download overnight I'd have to switch off hibernation? And if it got stuck again it wouldn't really help....
nyc10036
4 Operator
•
5.6K Posts
1
September 16th, 2020 12:00
https://www.howtogeek.com/howto/7363/macrium-reflect-is-a-free-and-easy-to-use-backup-utility/