Support Assist keep popping the Intel Chipset Device Software Driver

Question

Hello, My DELL SA (Version Version [3.2.2.119] | You are running the latest version of SupportAssist.) keep popping that the Intel Chipset Device Software Driver needs update Same is with the DELL website , says also that this specific driver is not updated. After updating it issue is the same - keeps poppping up the same message that the driver is not updated. I can not find it in Device Manager ( is it under other name?) so that I can crisscross if the driver is updated. THere are no unknown devices in Device Manager and everything looks up to date. By uninstalling - installing SA the issue is the same. My friend also using inspiron, but other model is facing the same issue with the same driver. I red a messame here that there is issue with SA version, is it that accurate, how can I find this driver in Device Manager ? My model is Inspiron 7386 2-in-1. Will be thankful if you can give a hand on this one ! Thank you in advance! BR, Teodora

Mary G · Accepted Answer

Ignore the warning message. It is incorrect if the download page says you don't need it. Support Assist has made this mistake before as reported here in this forum. You were right to double check the download site yourself. Always do that for any SA suggested update. You can even uninstall SA. You don't need it and it can be reinstalled anytime you might need it. Laptops rarely get driver updates since the hardware doesn't change.

Teapp · Answer

Hello @Mary G , Many thanks for your reply. I actually found the driver into the registry and saw that is updated with the last Version, so everything is ok. THanks a lot, Tea

three-m · Answer

This is NOT a solution. It is merely ignoring the problem. The problem is that no matter how many times the chipset is installed, the suggestion is that needs to be updated. Any 'solution' that suggests ignoring or uninstalling SA is not a solution.

Bodybuilder2 · Answer

At Intel.com they have an automatic software update that scans your computer. I successfully updated my Dell Inspiron 17-7779 with the latest drivers from Intel.

However Dell Support Assist still says I need the Intel Chipset Device Software Driver updated. When I attempt to install this update from Dell, it hangs forever. I have let it run for more than 2 hours and it never finishes.

I agree that ignoring this is NOT a solution. Dell should fix their Support Assist software. It could use more status messages to indicate which step it is getting stuck on. I.E. a verbose mode. I trust Intel more than Dell.

robert p · Answer

Hello!In case you have a question about your Dell system or need technical assistance, may I have the Service Tag or Express Service Code or order number in a Private Message, please? I’ll validate your system warranty and get back to you with the available options. How to find the Service Tag: https://dell.to/2mttqLI

robert p · Answer

Hello Bodybuilder2, Unfortunately, we did not receive a reply in Private Message from you.  We realize you may be busy, however if you would like to continue with your request for service, please respond to our earlier request for additional information. Thanks.

robert p · Answer

Hello,  Since we haven't heard from you, we will be closing the case for now. Should you need further help or assistance, feel free to reach out to us again. We do hope that this matter was resolved. Kind regards

Inspiron

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