2 Posts
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987
April 7th, 2021 12:00
SupportAssist OS Recovery
I have an Inspiron 5570 that has one 512GB NSF Solid State Drive and one terabyte typical spinning laptop hard drive. The SSD is where the operating system and other data was stored, the spinning drive has no data on it. The device stopped booting, would just go Dell logo then dots then restart and the same. After the third time it then goes to testing hardware and passes all.
I have downloaded the OS Recovery tool and tried the automated and manual install of Windows 10. I can't seem to get either to work. Automated is just sitting at the SupportAssist OS Recovery loading screen for hours and the other will boot, show the windows logo with dots underneath, then just a blue screen no text or anything.
I cannot get this thing booted enough to format the SSD or the HDD. I have removed the SSD and hooked it up externally to backup the data for the users on it so I don't care if this whole drive gets overwritten at this point I'm just trying to get this machine back up and running.
Additionally I have tried creating the flash storage for the restores across several different flash drives and from different computers. I'm out of ideas to try, anyone else got any?
memfreelance
2 Posts
0
April 19th, 2021 15:00
This link was very helpful, thank you. Unfortunately it did not help me with the issue I had but did show another route of failure so that directed me back to a hardware problem. I'm not sure what root cause was but replacing the SSD that was installed let me use the typical Dell Support Assist tools to restore the machine. Crazy thing is I can see the contents of the hard drive just fine when it's connected to a mac but any Windows machine I can't see it.
ejn63
12 Elder
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31K Posts
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153.9K Points
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April 7th, 2021 13:00
Use the Microsoft Media creation tool.
https://www.microsoft.com/en-us/software-download/windows10