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November 6th, 2022 08:00
The battery cannot be identified
Inspiron 3521 (End of Life)
On start-up i get the message "The battery cannot be identified -----------" "Strike F1 to continue F2 to run setup.
Pressing F2 and it indicates under "Battery Health" that it is a non-Dell battery. It is Genuine and is a MR90Y.
I've disconnected the power lead and battery, held down the power button for 30 seconds and waited 2 minutes before starting.
I've updated the Bios
I've checked for updated battery drivers in Device Manager and they are the latest.
This problem suddenly appeared. The battery icon indicates 100% charge and charging, If I remove the battery the icon shows it is still plugged in with red X indicating no battery.
Interestingly the service tag indicates the laptop is a 3521 but Bios indicates 5521.
So, the charger seems OK indications are the battery is being charged but the system doesn't recognise it.
Any help would be appreciated.
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ejn63
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November 6th, 2022 08:00
Is the battery recently purchased, or is it original to the system?
And on the battery is a long alphanumeric string (the PPID). It will start with CN, KR, JP, etc. and have the format:
CN-123ABC-XYZ45-***-1234
What are the three digits/letters where the asterisks are placed above?