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568
July 27th, 2021 04:00
Touchpad stopped working properly
My Inspiron 7568 2 in 1 laptop has been working fine for about 2 years. However, recently, the touch pad has stopped working properly. The buttons still respond but the element that controls the movement of the cursor has stopped working.
Is this a software or hardware issue?
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AquaticPanda123
1 Rookie
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12 Posts
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July 27th, 2021 11:00
You can try to disable and enable it in device manager and checking for driver updates.
Mary G
6 Operator
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20.1K Posts
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July 27th, 2021 11:00
Test it by adding an external usb mouse. Also Check the mouse settings in Control Panel. The pointer settings might have changed. Hide the pointer might be selected.
XPS_Man
7 Practitioner
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2.4K Posts
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12K Points
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July 27th, 2021 11:00
Simple
Reboot to BIOS (F2)
or Reboot to ePSA (F12 > Diagnostics)
If same issue there as well, time to get in to hardware part.
Reseat Touchpad cable you can use service manual found at support.dell.com
If no go
get a new touchpad (assuming bios is updated)