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274421
May 2nd, 2018 04:00
URGENT HELP: My In-Built Keyboard Is Not Working.
I restarted my system yesterday and it said that windows was updated. Since then my keyboard stopped working. I tried to restart my computer but that didn't fix the problem. The keyboard works fine in BIOS though. I also restored it to a system restore point but that didn't work either. I opened Device Manager and their it showed the keyboard's description as "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.(Code 19)" My laptop is a Dell Inspiron 5000 Series i5 Laptop running Windows 10. Please help.
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LSUFAN51
4 Operator
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6.5K Posts
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May 2nd, 2018 09:00
Please run Keyboard troubleshooter on the system by typing Troubleshoot onto [Cortana] search box. The troubleshooter find and fix problems with your computer's keyboard settings.
If Troubleshooter doesn't fix keyboard:
Uninstall / reinstall keyboard driver in device manager.
1. Right click keyboard driver and select Uninstall
2. Select Action on the Device Manager menu bar
3. On the Action menu, select Scan for hardware changes to reinstall driver
If that doesn't work:
1. Right click keyboard driver
2. Select Properties
3. Select Roll back Driver under the Driver tab
Lastly, if keyboard still doesn't work normally:
Roll system back to the most recent successful configuration of the registry, restart the computer in Safe Mode and select the Last Known Good Configuration option. Hopefully this will finally fix the computer's keyboard.
Start your PC in safe mode in Windows 10 - Windows Help
Mary G
4 Operator
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20.1K Posts
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May 2nd, 2018 14:00
Windows April Update probably didn't install properly. Try opening Settings, Update and Search for updates again. If the touchpad doesn't work, attach a usb mouse. Windows supplies the kb driver so don't uninstall the kb. It would be best to force a shutdown before updating windows by holding down the power button for 30 seconds or more until the lights go out. Wait a bit and try starting up again. Then do another update. It should pick up where it left off.
The Ricky Foster
1 Message
0
November 14th, 2018 15:00
Check the icon tray for an icon labelled "FilterKeys".
If no icon is present try using Windows search to find it or press and hold shift eight times.
Hope this helps!
NKK7
3 Posts
0
November 15th, 2018 12:00
Try to install the "Intel Management Engine Components Installer" from Dell Drivers. It's under the "Chipset".
Hope your problem will be solve.
modesty71
1 Message
0
July 21st, 2019 18:00
Thank you, it worked! Best regards,
Sanja
kunal861
1 Message
0
September 24th, 2019 11:00
thanks it really worked u saved me
pmarcos6821
6 Professor
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6.3K Posts
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September 24th, 2019 12:00
Tenta desinstalar e reiniciar usando o gerenciador de dispositivos ou usar um teclado externo e a mesma coisa só que clicar no dispositivo com o botão direito e pesquisar online
Happytalk
1 Message
0
December 22nd, 2019 10:00
You can't type "troubleshoot" on a non-functioning keyboard.
Skivecore
1 Message
0
December 31st, 2019 09:00
Use a USB keyboard or onscreen keyboard