Update Available: Update Pending won't download

Question

I have a Dell Inspiron 17 5000 Series. I have windows 10 Home 22h2 64 Bit. I have 3 Window updates that won't install and keeps reading pending update, even after hitting the update button. The 3 updates are: Dell, Inc. - Firmware - 0.1.10.0; Intel - SoftwareComponent - 1.41.2021.121; and Intel - SoftwareComponent - 1.63.1155.1. I have tried a lot of 'solutions' and none are working. I have run one solution, that eliminates them temporarily, but when I run windows update again, they return and won't download. I have tried running Dell diagnostics, I have tried running Dell Update software. Those programs do not detect a problem and show my laptop is up-to-date.  I have went to Windows/Software Distribution and deleted files, etc, and nothing is working. Is there a folder in which they are hidden, that I can delete them? Is their a way to manual install? Any help would be appreciated.

confuseduser43 · Answer

Hello,

Press the windowskey +r in the run box type msdt.exe -id WindowsUpdateDiagnostic if the troubleshooter doesn't solve the issue open powershell and run the Get-WindowsUpdateLog command in that log look for errorcodes that give you a clue why it is not working if you don't understand post the errorcode .

John harper · Answer

You must log in as a user with administrator privileges to apply updates using the Dell Update and Alienware Update applications. Browse to Dell Drivers & Downloads website. Identify your Dell product. Click Download & Install SupportAssist to auto-detect your Dell product.

John harper · Answer

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jeepjsm · Answer

I did not see an error code.

jeepjsm · Answer

Running Dell Update says the System is Up-to-date.

jeepjsm · Answer

I can copy and paste the log that was created but it rather lengthy. There were some fails, but no error codes.

confuseduser43 · Answer

Hello, Upload that windows update log somewhere to a free file host and post the link here it will be to long to post .

jeepjsm · Answer

https://app.mediafire.com/myfiles   Never tried a free file host before, so I hope this works.

confuseduser43 · Answer

Hello, Your link is not correct it leads to the homepage asking to upload files .

confuseduser43 · Answer

Hello,

I got your windowsupdate logfile lines like this

2022/12/29 09:25:24.6895561 13280 8072 DownloadManager *FAILED* [80248007] Failed to get the update's metadata for update 9DFCEADC-E1C1-41A7-BA4B-CCCEDDA9C06B.200

I bolded the errorcode this code simply means windows update was unable to download the requested updates

Open a command prompt as an administrator and type sfc /scannow (sfc is short for system file checker)
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
if a repair is needed run this command (checkhealth and scanhealth will tell u)

DISM /Online /Cleanup-Image /RestoreHealth
after this is all done reboot and try to run windows update while doing that temporarly disable your antivirus and firewall just to see if that is causing the issue.

If you want to save some time as those DISM commands can take a while just disable your antivirus and firewall and try to run windows update .

jeepjsm · Answer

https://www.mediafire.com/file/i5qujy3rse8zq5f/WindowsUpdate.log/file Try this, but I registered and this may also not work. https://www.mediafire.com/folder/khj093mwqeu8d/Windows_Update_Log

confuseduser43 · Answer

Hello,

Another thing you can try is press the windowskey +r in the run box type "msdt.exe -id WindowsUpdateDiagnostic" this will run the windows update troubleshooter copy everything between the "" marks

jeepjsm · Answer

Nothing worked, the files are still there. I believe as much as I hate to, I am going to have to 'Reset the PC' and reinstall WIndows 10. All of this started because I updated to WIndows 11 and did not like it as it bogged down my laptop and I had to do a clean install of Windows 10 (after 10 day period rollback). If you should think of anything elsle, please let me know, if not, I do appreciate the suggestions. Happy New Year!

confuseduser43 · Answer

Hello, I would try to reset windows update happy new year to you to .

Inspiron

Update Available: Update Pending won't download

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