I received a private message from "Dell-cares", saying:
"Hello, I’m your Dell virtual assistant. I see you've opened a thread. In order for me to review your system configuration, may I have the Service Tag / Express Service Code/ Order Number? Refer the below link to find the Service Tag: https://goo.gl/qc4MY8"
First I installed most of the drivers manually using the link above, including the urgent BIOS update. Just one update wouldn't install for some reason. Then I tried uninstalling and reinstalling SupportAssist using the instructions using the link above.
SupportAssist nowseems to be working again and it tells me that all my drivers are up to date after installing a couple more.
Thanks again for your help. Very much appreciated.
[Edit - as I used both replies I'm not sure which to accept as the solution. Does it matter?]
A similar thing is happening to my one week old XPS 15 7590.
SupportAssist did run once (and undid the network configuration). The next time, it got stuck forever on "validating" and used up a lot of CPU.
Now, the application won't even open to allow it to be configured.
Can someone explain what the advantage is if any, in terms of keeping drivers and BIOS updated, between using SupportAssist and using Dell Update, or even going to the Dell Web site to check for new drivers? I would rather do my own clean-up, etc. and not have to reconfigure stuff after it runs.
U2CAMEB4ME
4 Operator
•
6.2K Posts
1
December 2nd, 2019 07:00
Welcome to the Dell Community @Rob_UK
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
Rob_UK
6 Posts
0
December 2nd, 2019 08:00
Thanks for your reply, and apologies.
My PC is an Inspiron 5567
Memory: 8 GB
Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz[Cores 2] [Logical/Core 2]
Operating System: Microsoft Windows 10 Home
U2CAMEB4ME
4 Operator
•
6.2K Posts
1
December 2nd, 2019 08:00
@Rob_UK
Yes that is legit!!!
They want your information to check the warranty status of the laptop.
Try updating SupportAssist:
https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=nfn97&oscode=wt64a&productcode=inspiron-15-5567-laptop
Many people report problems with SA.
Sometimes it is just best to go to your driver support page and manually download the updates.
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5567-laptop/drivers
Best regards,
U2
Rob_UK
6 Posts
0
December 2nd, 2019 08:00
I received a private message from "Dell-cares", saying:
"Hello, I’m your Dell virtual assistant. I see you've opened a thread. In order for me to review your system configuration, may I have the Service Tag / Express Service Code/ Order Number? Refer the below link to find the Service Tag: https://goo.gl/qc4MY8"
Is this legitimate or should ignore the request?
JOcean
9 Legend
•
12.6K Posts
1
December 2nd, 2019 08:00
The following posts might help here.
JOcean
9 Legend
•
12.6K Posts
1
December 2nd, 2019 08:00
It's legitimate but you can ignore it. The request is more for confirming warranty or repair status.
U2CAMEB4ME
4 Operator
•
6.2K Posts
0
December 2nd, 2019 16:00
Your very welcome @Rob_UK
You can choose both.
Regards,
U2
Rob_UK
6 Posts
0
December 2nd, 2019 16:00
Thanks to both of you.
First I installed most of the drivers manually using the link above, including the urgent BIOS update. Just one update wouldn't install for some reason. Then I tried uninstalling and reinstalling SupportAssist using the instructions using the link above.
SupportAssist nowseems to be working again and it tells me that all my drivers are up to date after installing a couple more.
Thanks again for your help. Very much appreciated.
[Edit - as I used both replies I'm not sure which to accept as the solution. Does it matter?]
JOcean
9 Legend
•
12.6K Posts
0
December 2nd, 2019 16:00
Glad to help out and no it does not matter. Just glad you got the solution worked out!
martinb0820
17 Posts
0
December 7th, 2019 15:00
A similar thing is happening to my one week old XPS 15 7590.
SupportAssist did run once (and undid the network configuration). The next time, it got stuck forever on "validating" and used up a lot of CPU.
Now, the application won't even open to allow it to be configured.
Can someone explain what the advantage is if any, in terms of keeping drivers and BIOS updated, between using SupportAssist and using Dell Update, or even going to the Dell Web site to check for new drivers? I would rather do my own clean-up, etc. and not have to reconfigure stuff after it runs.
Thanks!