WiFi Driver update fails

Thank you for your message. I apologize for the inconvenience caused.

Did you get any notification on Dell Support Assist application to download the driver?

The driver is the same for 3165 & 8265 cards. Does the diver not download at all or does it not install?  Please try to update the driver from this link https://dell.to/2P9wKs4 

Are you able to connect to the network with the present driver & what is the Wi-Fi driver version installed?  Also, check the BIOS version.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

Click here to find the service tag -  https://dell.to/2xXUCUW

Yes I got a message to update and the WiFi driver and Bios updates failed, the rest were ok.

I subsequently tried a manual download using the site Download Manager, it just hung.

I then tried using the browser download and it succeeded. I updated the Bios ok.

Tried the WiFi driver and the Intel software ran but did not update as it said the existing software was more up to date.

Device Manager shows the existing driver is: 12/03/2018, 19.51.12.3

This driver is allowing me to network however I am getting occasional drop outs with the AC (5MHz) signal with my modem, which is newish, and I thought that it could be the driver.

Any suggestions on how to progress then?

Seems very quite out there, no suggestions?

The newest driver on the support page for your system is newer than what you installed. Have you gone to the following page and downloaded the driver dated 15 Oct 2018? The version is Version 20.60.0, A06.

https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7567-laptop/drivers

That link takes me to the driver I tried. Trying to install it gives the 'newer installed' error:

Still struggling!

Tried uninstalling the current driver and then installing the new one. Fails with the newer driver message.

Tried rebooting after uninstalling and same result, the old driver seems to automatically replace itself.

What else can I try?

Has anyone else tried this successfully?  I have talked to Dell support twice, over an hour each time, they sill couldn't figure out how to get it to download.  

Is the one below the one you're talking about finding a fix?

Let me know thanks in advance!

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Intel 3160 3165 7260 7265 8260 Wi-Fi Driver

This package provides the driver for the Intel 8260/7265/7260/3165/3160 WiFi and is supported on the Inspiron, Vostro and Alienware series that are running the following Windows Operating System: Windows 10 64-bit.

I have had the problem as well
I have had the error to for my for my Inspiration 17 7000 2in1 with a Intel Wireless AC 9560.
I have been following various online listed solutions with no degree of success, but am still looking. I'll keep a eye out.

I had this problem, finally tried calling Dell support.  My laptop is only 6 months old and this happened.  I was told that the laptop needed to get to Dell for repair of this driver, and due to COVID, I couldn't bring it into a store, so they sent me the packaging and label to send to them.  Did that.  Now they are telling me I have to pay for a new screen because my screen is broken and I can't prove that it wasn't.  I'm soooo annoyed by this, I am at my wits end because I've been dealing with this for over a month now.  So disappointed in Dell.  I will not buy another Dell laptop again.

having the issue now. any solutions?

Hi. I've had this problem with my G14, same model. Remove
everything plugged in, including AC Press the power button for
60s ( yes the whole 60 seconds ), after that try to turn on the
laptop again. This forces a reset in wifi and Bluetooth card. And
worked for me. Let me know if it worked

I have found recent updates have installed okay, but thanks anyway

There can be several reasons why a Wi-Fi driver update might fail. Some common reasons include:

1. Incompatible driver version: The driver update you are attempting to install may not be compatible with your specific Wi-Fi hardware or the version of your operating system. Ensure that you are downloading and installing the correct driver for your Wi-Fi adapter and operating system.

2. Incorrect driver installation method: It's important to follow the proper installation procedure for updating drivers. Sometimes, users may mistakenly choose the wrong installation method or skip important steps, resulting in a failed update. Make sure you are following the instructions provided by the manufacturer or the driver update utility you are using.

3. Conflicting software or applications: Certain software or applications on your system might interfere with the driver update process. Antivirus programs, firewall settings, or other system utilities can sometimes block or interrupt driver installations. Temporarily disabling or adjusting these programs before attempting the driver update can help resolve the issue.

4. Insufficient permissions: Updating drivers typically requires administrative privileges. If you are not logged in as an administrator or do not have sufficient permissions, the driver update may fail. Make sure you are logged in with an account that has administrative rights.

5. Connectivity issues: If you are attempting to update the driver through an online source, a weak or unstable internet connection can cause the update process to fail. Ensure that you have a stable internet connection before proceeding with the update.

6. Driver file corruption: Sometimes, the driver file you have downloaded may be corrupted, incomplete, or damaged, resulting in a failed installation. Try redownloading the driver from a trusted source or the manufacturer's website to ensure you have a valid and intact driver file.

If you encounter difficulties updating your Wi-Fi driver, you can also try reaching out to the manufacturer's support website or community forums for specific guidance and troubleshooting steps related to your hardware and software configuration.